Bespoke Job Template
Company
Location
Denton, England, United Kingdom
Posted At
8/14/2025
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Description
People Helpdesk Team Leader
Location: Denton
Hours: 37.5 hours per week (9am–5pm)
Contract: Permanent
Salary: £38,000–£40,000 (DOE)
A Bit About Us
At Partou, childcare is more than just a job – it’s a journey.
As part of the Netherlands’ largest childcare group, we’re proud to bring world-class care and expertise to our UK nurseries. Following the acquisitions of Just Childcare and All About Children, we’re one of the UK’s largest childcare providers – with even bigger plans ahead.
We support over 75,000 children worldwide through a network of 1,000+ nurseries and 11,000 team members. With that scale comes a shared purpose: to support children and each other to grow and thrive.
Why This Role Matters
With over 100 settings and a geographically spread team, having a reliable, people-focused Helpdesk is vital. We’re looking for an experienced People Helpdesk Team Leader to lead our first-line HR support team, ensuring that queries are handled quickly, compliantly, and with care.
You’ll be hands-on — answering queries, coaching the team, auditing responses, and improving processes. You’ll also collaborate with Payroll and Operations, manage onboarding/offboarding data, and help drive a brilliant employee experience through every interaction. Employment Law/ER experience, experience of running a helpdesk team previously, Freshdesk or other ticketing system experience, Zinc or an automated RTW/DBS/reference checking system, and experience with an HRIS, ideally Dayforce or similar, would be preferred.
What You’ll Be Doing
Apply today!
#otherroles
This role is subject to an enhanced DBS check
We are committed to equal opportunities and welcome applications from all sections of the community
Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.
Location: Denton
Hours: 37.5 hours per week (9am–5pm)
Contract: Permanent
Salary: £38,000–£40,000 (DOE)
A Bit About Us
At Partou, childcare is more than just a job – it’s a journey.
As part of the Netherlands’ largest childcare group, we’re proud to bring world-class care and expertise to our UK nurseries. Following the acquisitions of Just Childcare and All About Children, we’re one of the UK’s largest childcare providers – with even bigger plans ahead.
We support over 75,000 children worldwide through a network of 1,000+ nurseries and 11,000 team members. With that scale comes a shared purpose: to support children and each other to grow and thrive.
Why This Role Matters
With over 100 settings and a geographically spread team, having a reliable, people-focused Helpdesk is vital. We’re looking for an experienced People Helpdesk Team Leader to lead our first-line HR support team, ensuring that queries are handled quickly, compliantly, and with care.
You’ll be hands-on — answering queries, coaching the team, auditing responses, and improving processes. You’ll also collaborate with Payroll and Operations, manage onboarding/offboarding data, and help drive a brilliant employee experience through every interaction. Employment Law/ER experience, experience of running a helpdesk team previously, Freshdesk or other ticketing system experience, Zinc or an automated RTW/DBS/reference checking system, and experience with an HRIS, ideally Dayforce or similar, would be preferred.
What You’ll Be Doing
- Leading and developing our team of People Assistants
- Handling first-line queries and managing escalations
- Ensuring all team responses are timely, accurate, and aligned to policy
- Auditing files and tickets for quality and compliance (GDPR, RTW, DBS)
- Reporting on helpdesk metrics, trends, and team performance
- Partnering with Payroll, IT and Facilities to support smooth onboarding/offboarding
- Supporting implementation of new policies and process updates
- Guiding team members and managers on ER topics like absence, grievances and conduct
- HR experience across the employee lifecycle, ideally in a regulated environment
- Previous experience leading a helpdesk or shared service team
- Confidence using HR systems (Freshdesk, Dayforce, Zinc or similar)
- Solid understanding of employment law and safer recruitment standards
- Brilliant organisational and communication skills
- A can-do, hands-on mindset with a calm, pragmatic approach
- Confidence balancing team leadership with operational delivery
Apply today!
#otherroles
This role is subject to an enhanced DBS check
We are committed to equal opportunities and welcome applications from all sections of the community
Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.
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