Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
Job Description
Position: Bid Manager
Department: Sales
Reports to: Bid Team Manager
Location: Hybrid: Home/ Head Office: 5th Floor, Queen Elizabeth House, 4 St Dunstan's Hill, London, EC3R 8AD
Main Job Purpose
To co-ordinate and run the end-to-end proposal and bid campaign from expression of interest, PQQ & ITT/RFP submission and hand over to Account Management and Operations. To provide new business support to the Sales team, developing winning presentations and proposals for sales opportunities, gathering product information from within the global business, and managing a central knowledge-base of service data.
Specific Tasks
- Monitoring and maintaining all bid/tender/contract portals/gateways for relevant opportunities
- Tracking progress of all bids/RFPs both live and potentially upcoming
- Preparing and submitting responses to Expressions of Interest, PQQs and ITTs
- Summarising and identifying key requirements to enable the wider business to evaluate opportunities and make Bid/No Bid decisions
- Composing compelling RFP responses and proposals, including writing new material, identifying and re-working pre-written content and engaging with subject matter experts
- Owning the compilation and production of bids/RFPs with interaction from relevant sales and operations staff
- Ensuring that the company’s Bid/RFP processes are correctly followed and administered
- Ensuring consistency across each bid/proposal – both in terms of the content and presentation
- Ensuring awareness of any new processes, functions, system developments, capabilities etc. within the business and using this appropriately within bid responses
- Coordinating the commercial aspects with internal stakeholders to ensure pricing is submitted in the correct format and as agreed by the stakeholders
- Tracking and reporting on the progress of documents according to agreed deadlines and escalating any issues to the Bid Team Manager
- Maintain a central library of bid content
- Gathering and updating corporate and product information to ensure that sales staff are equipped with up to date and relevant data to facilitate the sales process
- Maintain awareness of relevant market factors including legislation, innovation and technology development, industry trends
- Maintain awareness of Social Value and CSR trends and their impact on procurement exercises
- Escalating positive and negative feedback from tender/RFP outcomes to the Senior Management team
- Maintaining cross-departmental relationships and raising profile of Bid Team functions to ensure continuous knowledge sharing within organisation
- Any other duties appropriate to the position
Person Specification
The following range of experience, knowledge and skills are required:
Essential
- Minimum 2 years in a content/descriptive writing/admin role
- A levels: A minimum of three higher level grade qualifications or above
- Excellent verbal and written communication skills
- Proven prioritisation and time-management skills
- Process driven, highly organised with strong administration skills and attention to detail
- Independent worker, with experience of managing own workload
- Flexible approach to work in order to achieve demanding goals and meet both short and long term priorities
- Competency in Microsoft Office
- Experience of end-to-end bid/RFP management from opportunity identification to submission and handover to Account Management/Operations
- Proven ability to:
- support and inform all stakeholders, including Directors across the business
- understand and define customer requirements from a variety of sources
- work and maintain focus in a fast paced, high pressure role
- multitask and be comfortable in a busy role
- maintain momentum for own work and across stakeholder group
- build strong and credible professional working relationships
- network with a range of stakeholders including: directors and senior managers, sales team, operations, accounts and other departments
- understand the possibilities and make use of AI
Desirable
- Experience in the translation and/or interpreting industry and/or experience of public sector tendering
- Knowledge of Loopio or similar content management systems
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
