Billing Analyst

As one of the fastest growing and highest-rated commercial energy suppliers in the UK, we are looking to recruit an experienced Billing Analyst, based at our offices in Guiseley, Leeds.

This role sits at the heart of what we do. You’ll play a key part in making sure our customers are billed accurately and fairly, using data, attention to detail, and good communication to get things right first time. You’ll work closely with colleagues across the business, handle billing queries, and help improve the way we work as we continue to grow.

If you enjoy working with numbers, spotting issues others might miss, and helping customers understand their bills, this could be a great fit.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation. 

Responsibilities

Invoice Validation & Billing Accuracy

• Validate gas and electricity invoices for B2B customers before issue, ensuring accuracy and completeness.

Reporting & Data Analysis

• Maintain daily, weekly, and monthly billing reports covering the customer portfolio.
• Use Excel extensively, including VLOOKUP/XLOOKUP, Pivot Tables, formulas, and reconciliations.
• Analyse billing data to identify trends, recurring issues, and exceptions across business customers.
• Provide insight into billing performance to support operational planning and decision-making.
• Support ad-hoc reporting and analysis requests from Billing, Operations, and Commercial teams.
• Ensure reporting is accurate, timely, and suitable for a commercial audience.

Settlement & Industry Awareness

• Apply a working understanding of energy settlement processes and their impact on billing.
• Investigate settlement-related discrepancies affecting business customer invoices.

Query & Ticket Management

• Resolve billing-related tickets and inboxes for customers and internal stakeholders.
• Investigate invoice queries raised by business customers, brokers, and internal teams.
• Take ownership of issues from initial query through to resolution.
• Maintain clear documentation and audit trails for all queries and outcomes.
• Balance accuracy, customer experience, and service levels during high-volume periods.

Customer & Stakeholder Communication

• Communicate clearly and professionally with B2B customers regarding billing queries.
• Explain commercial invoices, charges, and adjustments in a clear and practical way.
• Liaise with brokers and third-party partners on billing-related matters.
• Provide timely updates to customers and internal stakeholders on query progress.

Process Improvement & Controls

• Identify inefficiencies, risks, and control gaps within B2B billing processes.
• Suggest practical improvements to reduce errors, rebills, and manual intervention.
• Support implementation of improved billing controls and processes.
• Assist with documenting billing procedures and keeping guidance up to date.
• Contribute to continuous improvement as customer volumes, systems, and industry requirements evolve.

The Individual

You’re someone who pays close attention to detail and takes pride in getting things right. You’re comfortable working with data and Excel, enjoy solving problems, and can explain things clearly to both customers and colleagues. You’re organised, able to manage multiple tasks at once, and happy to take ownership of your work.

Experience in billing, finance operations, utilities, or energy is helpful, but not essential if you bring the right mindset and transferable skills.

Please note, due to the sensitive nature of the information handled in this role the successful candidate will be required to complete a full DBS check including verification of 5 years’ employment history, address history, right to work in the UK, and a credit check.

Join the Team

• Excellent salary based on your experience
• Mon – Fri 9am till 5pm, with some hybrid considered
• 25 days annual leave (plus Bank Holidays)
• Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
• Health and Wellbeing programme including GP consultations, Mental Health support, discounted gym memberships, plus many more!
• Ongoing training & guidance provided
• A great working environment with a real team spirit
• Company social events
• Cycle to Work Scheme