Billing and Collections Lead

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently recruiting a Billing and Collections Lead on a 12-month fixed term contract. The role is based from our Glasgow office with hybrid / remote working available.

The Billing and Collections Lead is responsible for overseeing the end-to-end billing operations and accounts receivable processes to ensure timely, accurate and compliant invoicing and effective collection of outstanding payments. This role plays a critical part in driving regulatory and statutory compliance, optimizing cash flow, maintaining strong internal and external customer relationships, and ensuring compliance with internal policies and regulatory requirements.

The Job

On a day-to-day basis you will:

• Lead, develop and maintain ACCA's global billing and collections policies.

• Develop, implement, monitor and maintain internal controls for billing and collections across Finance, Sales, Customer Services, and Governance teams, including measuring compliance and identifying and implementing improvement opportunities where required.

• Develop, configure and maintain standard operating procedures and system driven rules aligned to global billing and collections policies.

• As the Business Contract Owner, manage critical and strategic third parties involved in the provision of services to support ACCA's billing and collections operations including payment gateway and tax compliance ensuring a compliant and best practice approach.

• Manage day-to-day international tax operations including communicating and managing tax determination changes in the system with impacted teams.

• Design, maintain and amend processes and controls to ensure the accuracy, completeness and existence of debt.

• Drive improvements in the debt reporting within the organisation, and with stakeholder engagement, identify and implement strategies to drive efficiencies in debt processes optimizing cash flow.

• Monitor collections performance, track KPIs, and report on aging, collections forecasts, and risk exposure.

• Champion a culture of transparency, and continuous improvement through collaboration with Sales, Customer Services, Governance, Legal, and wider Finance teams to streamline processes and resolve escalations
• Identify and implement best practice opportunities to guide and inform ACCA billing and collections future direction

The Person:

We're looking for someone with:

• Significant experience in billing, collections, or accounts receivable
• The ability to effectively manage a team.
• Strong understanding of billing systems, financial controls, and collections best practices.
• Experience working with ERP systems and CRM tools (Microsoft F&O and CE preferred).
• Experience of a global or shared services environment
• Knowledge of global billing compliance (e.g. VAT/GST regulations) preferred
• Excellent communication and problem-solving skills with a customer-centric approach.
• Exceptional stakeholder management and communication skills and ability to influence and build trust across multidisciplinary teams and senior stakeholders.
• Ability to work effectively across departments and regions in a fast-paced, deadline-driven environment.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.