Billing Manager

CompanyCapsticks LLP

LocationLeeds, England, United Kingdom

Posted At3/6/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (38.0%).

Occupation Type

Book-keepers, payroll managers and wages clerks

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Location : Leeds

Hybrid Working

THE DIVISION

Based in our Leeds office, Capsticks’ finance team provides the firm’s transactional and financial accounting services.

THE ROLE

This is a varied role covering several aspects of the day to day running of a busy law firm Billing team including:

End to end ownership of chosen sector billing processes, ensuring timely and accurate completion against target whilst supporting business growth
Direct supervision of a team of Billing Assistants, providing an environment to inspire and deliver continuous improvement, with a focus to consistently achieve against KPIs, and maintain deadlines
Supporting the Head of Billing and FA in the management of WIP lock up within the business, liaising directly with Client Partners and Heads of Division to optimise conversion rates
Consistent monitoring and development of internal end to end billing processes ensuring scalable, robust processes are implemented
Generating reports, attending HOD/SMT meetings, liaising with the wider business whilst supervising the billing team on their sector WIP to reduce lock up days across the business.

Coordinate and oversee the distribution and return of the pre-bills ensuring maximum recovery rates, timely and effective billing processes in line with deadlines

Ensure effective mailbox management

Monitor the team performance against target throughout the month, ensure that WIP conversion rates are maintained, and any unbilled WIP/non returns followed up, with an aim to improve month on month conversion and reduce blockages in the OTC cycle

Liaise directly with partners / fee earners to ensure the correct charge rates are allocated to the clients / matters, and billing processes are aligned with any SLAs

Manage discounts and rebates, liaising with the fee earners to agree the amounts and then the cashiers to ensure it is paid electronically

Liaise with the Credit Control team to ensure any OTC blockages within billing processes are identified and corrected in line with client requirements

Manage end to end escalated or confidential queries, provide any MI and/or audit response as required, ensure any proposals for correction are robust and considered, supervise the correction or remedial action, sign off upon completion and provide communication to partners and clients in support of findings in a timely effective manner

Maintaining, billing and monitoring annual fixed fee contracts, providing timely and effective tracking reports to the client lead, advising on management of time and profitability

Ensuring time write-offs are correctly authorised as per company policy

liaising with cashiers and credit control in relation to payment queries

producing relevant MI for fee earners, partners and clients showing levels of billings appropriately analysed as required

Supervise the generation of credit notes, ensure the central register is maintained in a timely manner, that reversal procedures are robust and residual WIP is identified and dealt with appropriately

Analysing the generation of credit notes each period from the central register, with an aim to reduce volume/error rates, ensure lessons learnt are communicated, and where possible improvements development, ultimately to reduce waste within the department.

ensuring VAT rules are correctly interpreted and applied

Liaising with the Finance Administration team to ensure clients and matters are correctly set-up and billed on time

Escalating/resolving any issues that may hinder the billing process.

SKILL SET

Candidates should ideally have:

Previous experience of working in a legal accounting environment or Billing environment
Previous experience of supervising a team
strong administration and organisational skills
Excellent attention to detail
Strong Excel skills
Self-disciplined and the ability to prioritise workloads independently to tight deadlines
Excellent communication skills
Ability to work independently and as part of a wider team
the ability to work calmly under pressure
Candidates will also be expected to demonstrate that they are:
professional and self-motivated
proactive in their approach
willing to learn and develop
able to work in a busy, professional environment
a team player.

At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs.

We will make reasonable adjustments to our application and interview process to ensure that you have the best chance

of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements. If you have any questions please contact our Recruitment team on: (Careers@capsticks.com)