About This Role
As a Biogen Healthcare Partner (BHP) in the Rare Diseases Business Unit, you will serve as the lead point of contact for a group of high-value hospital accounts. This role is pivotal in driving the rare diseases P&L in your region, acting as the strategic account lead to understand customer needs within the healthcare environment. You'll engage with healthcare professionals such as medical doctors, nurses, and pharmacists, along with decision-makers like business managers and NHS stakeholders, ensuring Biogen's success in these accounts. With a balanced approach of face-to-face and digital interactions, you will coordinate customer engagement activities and manage key projects aligned with Biogen's objectives. Your insights and strategic planning will contribute significantly to the business, making this role vital for the advancement of Biogen's rare disease offerings.
What You’ll Do
- Build and maintain deep understanding of customers’ needs and healthcare contexts.
- Map relevant customers and engage with them to enhance Biogen’s value proposition.
- Coordinate the gathering of account insights and customer preference data.
- Develop and continuously update Strategic Account Plans and Customer Engagement Plans.
- Collaborate with the nexus customer excellence team to create bespoke engagement plans.
- Manage local budgets for activities and monitor expenditures with your line manager.
- Share best practices and coordinate with other BHPs within Biogen UK.
- Execute all activities within compliance regulations and budgets.
- Lead customer engagement on Biogen’s therapy area offerings through personalized, omnichannel communication.
- Build trusted relationships, becoming a ‘partner of choice’ for healthcare professionals.
- Coordinate cross-functional customer engagement teams for a streamlined approach.
- Maintain best-in-class knowledge of the UK healthcare system and therapy areas.
- Actively seek external learning opportunities and participate in training sessions.
Who You Are
You are a dynamic individual with a customer-centric mindset, thriving on autonomy and independence. Your commercial acumen and ability to make data-driven decisions are complemented by your talent for identifying business opportunities. You excel in leadership, even without formal authority, and coordinate cross-functional teams with ease. Your project management skills are top-notch, allowing you to oversee regional initiatives effectively. With a high level of digital proficiency, you are adept at coordinating digital engagement plans and building partnerships with external stakeholders.
Required Skills
- Bachelor's degree preferred, preferably in the sciences.
- Significant experience in customer engagement within the pharma industry with a commercial objective, experience in rare disease is highly desirable
- Full understanding of the ABPI Code of Conduct.
- Proven track record of accountability for business outcomes and cross-functional collaboration.
- High-level proficiency in customer engagement both face-to-face and virtually.
- Strong project management skills with oversight of regional projects.
Preferred Skills
- Product Launch experience is highly desirable
Job Level: Management
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
