Booking Account Manager

3t is currently looking to recruit a Booking Account Manager on a permanent contract in Aberdeen, UK.

The Company

At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.

3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.

Together, we are training the workforce of the future.

3t Training Services is the UK’s largest and leading provider of training for the oil and gas, wind, and power industries, and a major player globally, whilst also making a significant impact on the wider and utilities sectors including gas, electric, and water.

The Role

You will manage and develop relationships with a portfolio of non-TMS clients, acting as their main point of contact for bookings, renewals, and day-to-day account support. You will also support inbound requests from non-assigned clients, ensuring consistent and professional customer experience.

Duties and Responsibilities:

Account Management & Client Engagement

• Manage a portfolio of pre-defined non-TMS business clients
• Build strong, long-term client relationships through regular proactive contact
• Deliver client campaigns to increase engagement and booking volumes

Bookings & Administration

• Manage B2B course bookings end-to-end
• Ensure timely responses to all enquiries and booking requests
• Manage purchase orders and resolve invoice queries efficiently
• Support conversion from manual to portal bookings where appropriate

Revenue & Retention

• Identify and support upsell and cross-sell opportunities
• Monitor certificate expiry and proactively secure refresher bookings

Reporting & Systems

• Produce monthly reports covering client activity, expiries, PO status, credits, and portal conversion

The Person

At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:

• Proven experience in account management, customer service, or bookings administration within a B2B environment
• Strong communication skills in all forms including written, oral, email, telephone, and presentation
• Excellent organisational and time management skills
• A positive attitude to dealing with people
• Ability to use own initiative and pay close attention to detail
• Ability to cope with competing demands and to prioritise tasks
• Capable of working independently, and having responsibility as an individual, as well as being able to integrate and operate as part of a team.

Job Types: Full-time, Permanent

Pay: £27,315.60 per year