Job Overview
Come and make a difference and be part of the dedicated Endoscopy team at the Royal United Hospitals Bath.
In this role, you will play a key part in the day to day running of endoscopy appointments including managing patient queries, general queries and booking appointments.
This role involves contact with patients, relatives and members of the general public, and you'll be part of a team that strives to provide an efficient and friendly appointment service to all.
If you have the skills we’re looking for and would like to help us provide an excellent service for our patients, we’d love to hear from you.
Main duties of the job
You will be responsible for managing your own workload on a daily basis, this includes:
- Working independently to ensure waiting lists and appointments are booked efficiently
- The timely prioritisation and triage of referrals (including liaison with
multidisciplinary clinical teams)
- Maintaining accurate pending lists for appointments
- Providing accurate monthly waiting time data
- Checking for anomalies and spreadsheets to ensure all referrals are actioned
- Requesting patient notes from the RUH and other hospitals
- Undertaking all administrative tasks including scanning paperwork, emailing and filling.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information for this role.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level in English and Maths
Experience
Essential criteria
- Customer facing experience
Desirable criteria
Knowledge
Essential criteria
- Knowledge of office IT systems including Word, Teams, Excel spreadsheets
Desirable criteria
- Knowledge of working for the NHS
- Understanding the importance of confidentiality
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
- Job description and Person spec (PDF, 448.5KB)
- Join the RUH (PDF, 1.1MB)
Further details / informal visits contact
Name Jo Ellis Job title Endoscopy Admin Manager Email address jo.ellis10@nhs.net Telephone number 01225 821412
