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Main duties of the job
Take part in managing, on a daily basis, all appointment administration undertaken within the Outpatient Booking Team
Manage and monitor the outpatient waiting list
Book appointments
Ensure that all clinics are fully utilized
- Process patient referrals into the trust
Answer incoming calls from all our customers in a professional and appropriate manner and assist with specific enquiries
Make outgoing calls, negotiating appointment dates and times with patients
Deal with and respond to complaints in a positive manner
Access and update various IT systems i.e. the Trust Patient Administration System, the national Electronic Referral system, the Evolve scanning system and Somerset Database, Envoy and other IT systems
Ensure accurate and quality data entry at all times
- Any other duties commensurate with the role
About Us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits We Offer To You:
