Bookings Administrator

Canterbury, England, United Kingdom

7/22/2025

About Psicon

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

We have an exciting opportunity has come available for an Administrator to join our bookings team. Successful candidates will be invited to our ‘meet the team’ recruitment event on Wednesday 13th August.

Principle Duties And Responsibilities

• Contacting patients/parents to arrange pre-assessment and assessment appointments.
• Sending out appointment confirmation letters.
• Providing a knowledgeable and friendly service to our clients – ensuring appropriate information and guidance is given regarding the appointment process when scheduling appointments.
• Ensuring that the highest level of customer service is provided to every individual you have contact within the role, in line with Psicon’s organisational goals.
• Completing detailed and accurate records of every client contact.
• Effectively managing situations where conflict may arise.
• Escalating more complex enquiries calls to the appropriate colleague.
• Rearranging clinics at short notice when required.
  
  

Preparing Clinics Including

• Ensuring correct documents are loaded to patient management system.
• Checking all details on appointment letter to ensure location, date, time etc are correct and appointment details have been shared with all appropriate parties.
• Checking any personalised care notes for accessibility requirements, or any important information for clinical or front of house teams.
• Ensure medical equipment is ready and available and room allocations are booked.
• Carrying out ‘tech calls’ for online assessments ahead of the scheduled appointment and ensuring all correct links have been sent to relevant parties.
• Liaising with social workers and other professionals where relevant via telephone and email.
• Effectively using online patient management system to move patients through their journey with Psicon.
• Reporting feedback or incidents to quality management.
• Maintaining up to date and detailed knowledge of the whole NDLS service as relevant to area of work.
• Work towards meeting KPIs which may vary depending on area of work.
• Support operations staff to carry out audits against KPIs.
  
  

What We're Looking For

• Experience of working within a customer focused administration role.
• Excellent interpersonal & judgement skills.
• Experience of working to KPI targets and tight deadlines whilst balancing competing priorities within a busy environment.
• Ability to work under pressure whilst maintaining a calm professional demeanour.
• Committed to providing the best quality service and achieving the highest standards of client care.
• Outstanding communication skills and the ability to communicate with diverse groups of individuals.
• Able to establish and maintain productive professional relationships with colleagues.
  
  

The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). The core hours are 09:00-17:00 with 3 days in office / 2 WFH (37.5h contract) with the working days being Monday to Friday. All new employees will be required to work onsite in Canterbury full time until they achieve their core competencies.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of.

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.
  
  

At Psicon, we believe that diverse perspectives and experiences promote learning and innovation. We embrace diversity and are committed to creating a truly inclusive workplace, where every colleague is valued and able to achieve. We welcome applications from candidates from all backgrounds, and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible. Please get in touch if there is anything we can do to support you with your application or interview.

Benefits Include

• Enhanced annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Birthday lie in.
• Free breakfast, including 'pastry Mondays'.
• Funded social events.
• Staff well-being bursary scheme.
  
  

At Psicon, we believe different perspectives and experiences bring fresh ideas, thinking and approaches. We welcome applications from candidates from all backgrounds, and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible. Please get in touch if there is anything we can do to support you with your application or interview.

Please note that Psicon is committed to ensuring 'safer recruitment' and therefore the successful candidate will be required to undertake a standard check with the Disclosure and Barring Service (DBS), the cost of which will be met by the Company.

Psicon is committed to adhering to the Equality Act (2010) and provides equal opportunities to all applicants, staff, and clients.