Boutique Manager - Selfridges

CompanyMontblanc

LocationLondon, England, United Kingdom

Posted At12/5/2025

UK Visa Sponsorship Analytics

Occupation Type

Human resource managers and directors

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£52,900 (£27.13 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

How Will You Make An Impact

Boutique Performance & Strategic Growth:

Drive sales, and strategic objectives, including P&L management.
Develop and track KPIs, implementing initiatives to boost sales, especially for high-end products.
Ensure strict adherence to Montblanc brand guidelines for visual merchandising and customer service.

Inspiring Team Leadership

Lead, motivate, and develop a high-performing team focused on results and customer service.
Manage recruitment, training, and performance reviews for team members.
Ensure optimal staffing and coverage for all boutique operating hours.

Seamless Retail Operations

Optimise stock, merchandising, and inventory management to maximise sell-through.
Collaborate with operations and logistics for efficient stock availability. Oversee till operations, IT systems, security, and maintenance for the boutique.

Exceptional Client Experience & Development

Ensure impeccable customer service and memorable client experiences. Develop and implement CRM strategies and unique customer experiences with marketing teams.
Manage VIP client relationships and promote corporate gifting opportunities.
Oversee all client service and related topics.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Strong experience in a managerial position within a luxury environment Demonstrable strong leadership skills, with a proven ability to manage, support, and develop teams.
Exceptional client relationship management skills and experience in building client-centric and omnichannel-minded teams.
Strategic and analytical thinker, capable of making quick and efficient decisions.
A genuine passion for luxury products and the Montblanc brand

Your Journey With Us

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

Initial screening call with Richemont Talent Team
1st Interview with the Retail Operations Manager & Clienteling Manager Final Interview with Brand Director