Branch Manager

ICICI Bank UK PLC offers a range of personal, business, corporate and investment banking services in the UK and Europe.

Within Branch Manager role, you will be accountable for the leadership, motivation and performance of the ICICI Bank UK PLC, London and all of the colleagues within your team.

Job Purpose:

Managing a retail branch of ICICI BANK UK PLC. Key responsibilities would include branch business development, customer acquisition, sales of bank’s products & services. Complying to audit & other parameters under the internal/external regulatory framework.

Core Responsibility:

Meet the requirements of your position mandate, demonstrate your commitment to the Bank’s corporate values and best practice ethics, and contribute as an effective team member.

Area of Responsibility:

• Responsible for managing and growing branch business for all product range.
• Business development activities by participating in local events and generating referrals.
• Responsible for managing the branch under the internal/external regulatory framework in compliance with the organizational policies.
• Directly handling set of HNI clients and deriving business through these relationships.
• Understand & comply with conduct risk requirements to meet the Group’s conduct risk policies and expectations of regulators.
• To exhibit high levels of customer service & sound understanding of retail & business transactions.
• Successfully interact with internal stakeholders across different departments and exhibit exceptional interpersonal skills.
• Activities pertaining to marketing, customer service and quality maintenance.
• Leadership and Training, Responsible for managing team performance.
• New activities identified due to change in processes and products.
• Any other activity in order to facilitate smooth operation of the branch
• To undertake projects and assignment from time to time as directed by Supervisor.

Key Skills and Knowledge Requirements:

• Sound Understanding & prior experience of working in Retail Banking and handling large clients across different banking products.
• Selling / Negotiating / Networking / Relationship Management skills
• Disciplined approach to deal execution / client follow up
• Team Handling and people management experience.
• Knowledge of Operations, Compliance, Operational Risk and Regulatory framework.
• Good presentation skills and ability to communicate at all levels in the organization
• Self-motivated, self-drive, good interpersonal skills and team player
• Ability to assess the external environment for threats and opportunities.

Area of responsibility:

• To assist in building retail banking liability & asset book by driving UK businesses as per strategy.
• To manage transactions and operations, ensure compliance, audit for respective branches.
• To undertake projects and assignment from time to time as directed by Supervisor

Qualifications:

• Bachelor's degree or equivalent in Business/ Post Graduate
• Extensive management or supervisory experience
• Experience hiring and training individuals

Work Experience:

Financial Services and Banking

Functional Skills:

• Business planning and development
• Market analysis and customer acquisition strategy
• Managing relationship of HNI customers and wallet sizing
• Ability to identify and close referral tie-ups
• Networking skills and relationship development with commercially important people in the catchment
• Team handling and Leadership
• MIS preparation, tracking and driving branch team to deliver business targets
• Knowledge on retail sales and marketing campaigns
• Knowledge of ICICI banking products and services
• Knowledge of ICICI banking procedures and processes
• Knowledge on financial and non financial transactions (eg. Deposits, withdrawals, remittances, draft, cheque clearing, holds etc.)
• Process oriented and good exposure to branch banking & operations

Behavioural Skills:

• Excellent communication, interpersonal and relationship management skills
• Ability to multi-task and adapt to any situation or change
• Fast learner, energetic, and results-oriented
• Problem solver with good judgment and cash management skills
• Team leader and team player
• Professional, honest and efficient
• Excellent analytical skills and good at Math and basic calculations
• Details orientation

Qualifications

• Bachelor's degree or equivalent in Business
• Extensive management or supervisory experience
• Experience hiring and training individuals