Broker Operations Associate - Crypto

About the Role:

Broker Operations associate will lead the way in the team in providing a high-quality service to all LMAX clients and complete internal processes and tasks to a high-level standard with an expertise in one or more of the departmental areas.

Main Duties & Responsibilities:

• Continually support the team as the senior team member, to fully understand the operational side of client queries.
• Lead the way and encourage/teach team members how to perform tasks and how to enhance the client experience.
• Drive continuous improvement for the team's ways of working
• Assist Partner Success team, and Sales where necessary, with an understanding of client's trade executions with an in-depth analysis.
• Perform more complex payment's role, including CUP transfer, raising and resolving payments tickets, managing CASS issues and managing daily settlement requests and third party settlement platforms.
• Ensure DFX processes are followed accurately and in a timely manner
• Work to weekly, monthly, and quarterly objectives and targets.
• Follow internal policies and adhere to regulatory requirements.
• Developing and distributing management reporting for LMAX Digital.
• Working towards becoming a subject matter expert in Digital Assets.
• Keep up to date with latest developments in Cryptocurrency.
• Understand and anticipate the needs and expectations of the clients - offering new ideas to the line manager to enhance the client experience.
• Liaise with other teams in different locations, providing support where necessary.
• Work closely with the Treasury department regarding any payment queries of funds in and out.
• Maintaining Operational documentation including process & procedure documents, legal documents, and corporate presentations
• Understand the high-level functioning of MT4/5 platform and its relation to LMAX servers; raise any issues with the relevant people.
• Work with the Risk department in offering clients higher leverage or additional accounts.
• Feedback reoccurring client issues to the Manager and relevant internal departments, where applicable.
• Update all databases and ensure client information is accurate.
• Contribute to the ongoing development and improvement of the LMAX Global and LMAX Digital client experience.
• Manage/Update IB and Money Manager data in Salesforce - adding new agreements, creating rebate accounts, and assigning new rate cards.
• Perform monthly tasks such as API/FIX/Redistribution charges.
• Developing and distributing management reporting for LMAX Digital.
• Run daily, weekly, and ad-hoc payment reports for LMAX Digital and LMAX Global.

• 3+ years experience in financial services operations, with at least 1-2 years specifically in cryptocurrency or digital asset operations.
• Experience working with trading platforms such as MT4/MT5 and blockchain-related systems.
• Cryptocurrency Knowledge: Strong understanding of digital asset markets, wallets, crypto transfers, custody, and blockchain transactions.
• Technical Proficiency: Familiarity with trading platforms (MT4/MT5), Salesforce, FIX APIs, and data reporting tools.
• Analytical Ability: Strong problem-solving skills with the ability to interpret trading and payments data.
• Communication: Excellent verbal and written communication skills; able to explain complex issues clearly.
• Attention to Detail: Accurate and thorough in completing operational tasks and documentation.
• Team Leadership: Ability to mentor and coach team members; lead by example.
• Customer Focus: Strong client service orientation with a proactive approach to anticipating and resolving issues.
• Regulatory Awareness: Understanding of financial and crypto regulatory environments (including CASS) and adherence to internal policies.
• Time Management: Capable of managing multiple priorities and meeting deadlines.

• 25 days of holiday 
• Bonus 
• Pension: CPF 
• Private medical and dental coverage 
• Term Life 
• Personal Death and Accident Insurance  
• Wellness contribution program with access to ClassPass 
• Plumm Platform 
• Five volunteering days 
• Give as You Earn initiative 
• Learning and development programs