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Purpose of the Role
The main purpose of the role is supervising all aspects of the Day to day running and maintenance of the property under your control and ensuring the immediate supervision of staff (if appropriate) and contractors and ensuring the required standards are achieved and maintained at all times.
Key to the role is effective communication and excellent customer service for the building occupiers. The Building Manager represents Savills & ECDC at the property and as such is required to example high levels of professionalism, work ethic and attention to detail.
Key Responsibilities
- Ensure all Savills and ECDC property management and compliance systems are up to date and used in line with process and policy
- Complete and upload onto the appropriate system, daily and monthly checklists within agreed timeframe; ensure any resultant work is actioned
- Ensure that high standards of property presentation and customer service are achieved and maintained at all times.
- In conjunction with SFM ensure best value is achieved for client and occupiers by auditing contracts and performance, and identifying potential improvements
- Regularly engage with contractors and provide regular feedback to SFM
- Ensuring contractors carry out their work to a high standard and maintain site standards and escalate any contract management issues to RFM in timely manner
- Ensure and implement best practice whilst ensuring safe working practices are complied with at all times.
- Ensure all actions resulting from any audit are updated monthly to show progress, and are completed within agreed timeframe
- Ensure appropriate clear communication (written and verbal) with occupiers, service partners and all visitors to the property
- Attend occupier meetings and build excellent professional relationships with your occupiers
- To prepare the annual service charge budget and subsequent annual reconciliation.
- Ability to use web-based portals, compliance tools and general systems (client led)
- Prepare and implement contingency plans to ensure adequate and suitable site attendance in the event of annual leave, training (and sickness where possible)
- In conjunction with SFM, understand the client’s requirements for compliance and insurance and ensure reports are readily available
- Ensure reliable working knowledge of plant and building operation systems
- Execution of reasonable requests by the SFM/Associate, effectively communicating with the SFM at all times
Safety & Security
- Ensure compliance with all client and ECDC / Savills procedures and policies, including health and safety, COSHH and environmental policies taking responsibility for any cover staff being familiarised with the relevant documents and their contents.
- Actively ensure compliance with all statutory requirements, codes of practice and Health & Safety legislation
- Ensure that all promotional activities are carried out with due care and attention to the health, safety and welfare of staff, customers and occupiers.
Promotions/Public Relations
- Establishing and developing good relations and partnerships with various authorities and local agencies, notably:
- Local authority
- Police
- Fire brigade
- Public transport providers
- Neighbouring properties
- Be aware, and act in accordance with, the Corporate Social Responsibility policy for the property and Savills
Staff
- Develop or maintain and effective site team ensuring they are adequately trained, motivated and embracing the team ethos
- Conduct performance reviews in line with Savills policy procedures identifying personal and skill based training requirements on an individual basis ensure arrangements are put in place and managed.
- Ensure the property team comply at all times with the operational standards as set out by client/Savills and SFM
- As a member of the Savills Management team, technical and administration staff on strategic and operation/service delivery issues.
Quality Assurance
- Adhere to all quality assurance requirements.
- Ensure compliance at all times with operational standards.
- Assist with additional client led compliance requirements.
Skills, Knowledge And Experience
An experienced individual with excellent experience of working and communicating with Blue Chip occupiers and fostering an already strong onsite relationship. Working with site teams and continuing supporting a one team ethos at the properties. Understanding the workings of a multi let commercial property including as mentioned above – such as health & safety compliance/ budget drafting and review of spend/ contractor review and working to best practice.
Essential
- IOSH
- Excellent managerial and inter-personal skills, a proven track record in managing change, extensive experience in managing budgets, good strategic vision and a strong commitment to customer service are vital.
- Self-motivated, able to work on own initiative.
- Ability to work in a team and independently
- Prior experience of the management of multi let commercial property.
- Experience in the supervision of contractors.
- Proactive, uses initiative and able to work to under pressure to meet deadlines
- Good understanding of property management.
- Effective people management skills in recruitment, development and team building.
- Excellent communication skills, written and verbal.
- A comprehensive knowledge and understanding of legislative Health & Safety requirements.
- Good time management skills able to respond to client/contract deadlines.
- Willingness and ability to learn on the job, keen to undertake training and career development
- General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard.
- Experience of direct liaison with Police, Fire and Government Enforcement office.
- Ability to use full range of Microsoft applications Inc. Word, Excel, PowerPoint, Outlook.
Working Hours - NWH 37.5
Please see our Benefits Booklet for more information.
