PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
This will be on a part-time basis, with 2 days weekly commitment. Based on your preferred days, these will be set. The contract will last a minimum of 3 months with the chance to extend.
Your Responsibilities Will Involve
- Improving the language understanding module by providing high-quality sentence training examples
- Updating system prompts based on client requests
- Managing and uploading voice recordings
- Testing conversational systems extensively before go-live
- Reviewing customer calls and flagging problematic conversations to the team
- Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.
Minimum Requirements
- You are a native/fluent Bulgarian speaker
- You have a professional working proficiency in English (we have an international team, but English is our shared language)
- You are a great communicator and enjoy working in a diverse team
- You are meticulous and have an eye for detail
- You have a can-do attitude and have a high standard for your own work
- You are passionate about great user experiences and want to deliver the best UX to the customers
- You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres
Preferred Requirements
- Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day).
- Experience in natural language technologies and a rough understanding of how they work
- Experience in translation and/or linguistics
- Experience in data science and related areas
- Experience in tech industries and understanding of how the software works
- Experience in working with startups before
- Experience in jobs that involves language skills, such as linguistics, translation, scripting writing, etc
We offer competitive compensation based on experience, expertise, and the level of responsibility.
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our Core Values Are
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
