Business Analyst (18m FTC)

CompanyRail Delivery Group

LocationLondon, England, United Kingdom

Posted At1/28/2026

UK Visa Sponsorship Analytics

Occupation Type

Management consultants and business analysts

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£50,200 (£25.74 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Closing Date for applications : 11th February 2026.

What is the purpose of this job?

An opportunity has arisen for a Business Analyst at Rail Delivery Group.

RDG has been working closely with partners such as Transport for Greater Manchester and Transport for West Midlands to deliver smartcard and contactless payment card PAYG solutions for rail integrated transport networks. A core element is the Tap Converter that will process all rail PAYG taps and calculate the best fare for the customer including any discounts and capping.

This wide-ranging role will support the delivery of multiple phases of the programme, developing enhancements to the capabilities of the Tap Converter and related systems, and ensuring they are ready for successful customer launches. You'll work in close collaboration with local transport authorities, suppliers, and internal teams to ensure successful adoption of PAYG rail travel for customers.

You will also form part of the newly established RDG Business Analysis Practice, setting BA standards and processes, sharing best practice and working collaboratively to ensure consistent, high-quality business analysis deliverables.

What can I expect to do in this job?

This isn't an exhaustive list, but things you can expect to be involved with include:
Understanding and clearly defining the scope of change initiatives
Working with customer, technical and other teams as required to understand detailed wants and needs, identifying and articulating solution options, rules, benefits and risks
Elaborating high level requirements into detailed functional and non-functional requirements from internal and external stakeholders
Presenting analysis findings and requirements to internal and external stakeholders
Engaging with and managing stakeholders in a complex multi-organisation environment always ensuring that communications are clear and programme needs met
Managing the prioritisation of requirements
Reviewing technical designs to ensure the solution meets the requirements and rail industry standards
Evaluation suppliers' capability to meet the requirements, either from existing solutions or from new developments
Defining acceptance criteria, ensuring that the team builds and achieves those criteria
Supporting the delivery of training to internal and external users and creation of training materials

Contributing to and ensuring that all business analysis deliverables align with the BA Practice community and standards

Measuring and reporting on benefits delivery

Providing input into future development roadmaps

Who will my key contacts be?

Delivery Manager/Programme Manager
BA Practice Lead and other BAs within RDG
Internal supporting functions (e.g. architecture, finance, procurement, legal)
Senior stakeholders and TOC organisations
RDG Service Management Team
Third party stakeholders and suppliers

Requirements

What experience, skills and knowledge do I need?

Ability to break down complex analysis problems into concise requirements and business rules
Experience of working with in complex stakeholder environments, engaging with multiple parties to elicit requirements and undertake analysis
Ability to extract requirements from technical documentation
Experience of ITSO or cEMV Payment Card technology is advantageous
Previous rail industry, ticketing and PAYG experience is beneficial

Minimum of 5 years working as a business analyst or in a closely related area in a professional environment

Excellent analytical and problem-solving skills

Experience and knowledge of analysis activities across the full project development lifecycle

Experience of documenting requirements using use cases, user stories and other techniques

Understanding and definition of current and target operating models

System and business process modelling and re-engineering

Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders

Experience of running workshops and posing the right questions to gather requirements and challenge design details and assumptions

Attention to detail, enabling issues to be identified, coupled with thoroughness and a determination to resolve them

Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required

Proactive and delivery focussed

Strong communication, presentation and interpersonal skills

Ability to balance customer, project, and development needs for a particular project delivery, escalating any conflict at appropriate times

Exposure to and understanding of agile and traditional project management frameworks

Data analysis skills to investigate issues and identify impacts (Excel/SQL/Tableau) is beneficial

Experience of modelling tools such as Visio is desirable

Professional business analysis certifications (IIBA, BCS etc) are welcomed

Rail plays an ever more crucial role in Britain. Our aim is to create a railway that delivers real improvements in customer experience, which drives growth in both the number of customers and the number of journeys and allows us to create a simpler and better railway.

Our purpose is to create a simpler, better railway for everyone in Britain

We will deliver this by working collaboratively across the industry to design the future of customers' rail experience as well as how the industry operates behind the scenes. We deliver change to existing elements of the railway but also through new activities and campaigns; through our management of services which are delivered to customers and to industry partners; and by joining up the industry's decision making, bringing together key stakeholders with the right expertise to ensure we make the right decisions for customers and the whole railway.

Our values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect

and Excellence. Our values form an integral part of our recruitment, performance and recognition processes

Benefits

Why Work for RDG?

We offer a highly competitive package, including:

75% off rail travel for personal and family use, plus international rail discounts
30 Days annual leave (plus buy/sell options and additional leave for key life events)
Season ticket loan for commuting costs
Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
Pension scheme - up to 11.58% employer contribution
Private medical insurance (Vitality PPP) including mental health and specialist care
Discounted gym membership and access to wellbeing programmes

Career Development & Progression

You'll be part of a team driving innovation at a national scale, with the opportunity to influence long-term ticketing strategy. This role provides real ownership, the chance to work with leading-edge technologies and partners, and visibility at senior levels across the rail industry. You'll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG.

Apply Now & Shape the Future of UK Rail

If you are interested in joining RDG as a Accessibility and Customer Experience Lead/ SME and shaping the future of digital ticketing, we'd love to hear from you!

Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry.

Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.