Business Analyst

Allen Lane are proud to be supporting the London Borough of Newham in their search to appoint a Business Analyst on a permanent basis. This is an exciting opportunity to join Newham’s newly formed Digital, Data and Technology (DDaT) service at a transformative time for the borough — helping to shape innovative, user-centred digital services that improve the lives of residents and staff alike. If you’re a confident and collaborative analyst with a passion for public service and solving complex problems, we’d love to hear from you.

*Please note that to be considered for this role you must submit a supporting statement addressing the key criteria alongside your CV to [email protected]*

The role

As a Business Analyst, you will:

• Lead on business analysis for some of the council’s most complex, high-risk digital products and services
• Engage users and stakeholders to identify challenges, gather evidence, and shape digital solutions that drive transformation
• Translate user needs into well-defined requirements, backlogs and user stories — supporting agile teams throughout delivery
• Analyse service journeys, pain points and processes across departments, with a focus on continuous improvement
• Use qualitative and quantitative data to support decision-making, monitor value, and track benefits
• Champion user-centred design, agile delivery and service mapping across multiple product teams

Key skills required

As a Business Analyst, you will bring:

• A proven track record of working in agile, multidisciplinary teams to design and deliver digital products
• Strong experience with service and process mapping, backlog management and user journey design
• A confident, structured approach to gathering and analysing evidence, and presenting insights clearly to stakeholders
• Experience facilitating workshops, engaging users, and contributing to service design or user research
• Familiarity with modern platforms and tooling, including:
• Microsoft Power Platform (Power Apps, Power Automate, Power BI) — especially in supporting low-code solutions and workflow automation
• Microsoft 365 tools such as SharePoint, Teams, Excel and Forms to support collaborative delivery
• An understanding of cloud-based technologies, agile governance, and the wider DDaT profession
• Experience in the public sector and/or delivering digital services in complex organisations would be an advantage.

What you get in return

A salary of £54,267 - £57,402 plus benefits including: Local government pension scheme, up to 31 days annual leave plus bank holidays, Flexible and hybrid working and much more!

How to apply

Please submit your CV and a supporting statement (no more than 1250 words) to [email protected] by 9am on Friday 26th September.