Business Analyst

Role Description:

Role Details -

Looking for candidate to typically assist in improving the efficiency and effectiveness of a company's debt collection and recovery processes. This involves analysing data, identifying areas for improvement, and recommending solutions to optimize the collection strategies and maximize recovery rates.

Challenging roles covering in totality all products within BUK. Working within a pooled team of analysts and reporting to a senior collections risk manager, with particular focus on Unsecured Credit.

Candidate will be responsible for carrying out detailed levels of analytics to support the development, optimization and subsequent performance monitoring of the Collection and Recoveries Credit Risk minimum strategy requirements and frameworks.

This role will also require providing appropriate 2nd Line of Defense Risk oversight and governance of Collection Operations. This will also include helping to ensure compliance to and embedment of Group Policies/Local Business standards and Regulatory compliant solutions by the operation, through appropriate and independent oversight.

Support the embedment of a governance framework between Risk, Product and Operations, attending and contributing to relevant committees that facilitates Risk fulfilling their role as an independent second line of defense, as required by the Heads of Secured/Unsecured, Risk

Support the review of completeness and effectiveness of first line operational controls as required by the Head Secured/Unsecured, Risk, including adherence to minimum risk requirements

Help identification & escalate emerging risks (all types) & issues to Head of Secured/Unsecured Risk/relevant forum / committee

Provide oversight to operational capacity planning process

Support ongoing tracking and performance of end to end (Collections & Recoveries) minimum risk strategy requirements, including the framework for the treatment of the customer (e.g., self-cure period, when contact should start, thresholds for number of attempts etc). Propose adjustments as appropriate

Support the team to drive optimal forbearance reporting which is compliant with Group policies/standards and Regulation

Through analytics, support the program of continuous improvement across all key elements of collections activities, in particular driving optimization of minimum risk requirements and segmentation, from Pre arrears, through to forbearance as appropriate:

Undertake analysis and support ongoing risk segmentation to drive minimum strategy requirements

Support Collections Risk managers in review and continued optimization of a remedial toolkit for all stages in C&R providing solutions for short- and long-term financial difficulties (ensuring compliance with Policy and Regulation), including correct forbearance classifications