Business Analyst

About the Role:

We’re looking for a Business Analyst to join our growing global IT team and help drive meaningful transformation across our business. This will be working in our Integration Team. You’ll be the bridge between our business needs and our technical solutions — translating complex requirements into clear, actionable tasks for our development teams.

This is an opportunity to work on initiatives that replace legacy systems, enhance digital capabilities, and expand the tools our people rely on every day. You’ll play a key role in shaping how we operate, collaborating closely with stakeholders across the globe to ensure our solutions deliver real value.

What You'll Do:

• Work with stakeholders to define, scope, and investigate business initiatives that deliver tangible value.
• Gather, validate, and analyse requirements — ensuring traceability and alignment with business goals.
• Model business processes and identify opportunities for improvement across departments.
• Collaborate with delivery teams to maintain a healthy backlog of user stories, remove blockers, and keep momentum.
• Build strong relationships across the business to enable informed decision-making.
• Support Business Analysis maturity within the global organisation enhancing your Community of Practice.

What You'll Bring

Must haves:

• Proven experience as a Business Analyst, preferably within Agile/Scrum environments.
• Strong communication, facilitation, and stakeholder management skills.
• Comfortable creating user stories and documenting workflows.
• Experience with JSON, CSV, XML files and basic cloud concepts (AWS).
• Ability to conduct gap analysis and support process improvements.
• Experience eliciting and breaking down complex requirements into meaningful deliverables.
• Ability to manage multiple projects and prioritise workload effectively.
• Familiarity with industry-standard tools such as Jira and Confluence.

Nice to haves:

• Technical background or understanding of software development.
• Experience working across multiple time zones and cultures (UK, USA, etc.).
• Recognised business analysis qualification.

Location:

This role is remote-first, with travel to the Janet Nash House in Durham and other CEF locations as needed.

Why Join Us?

CEF (City Electrical Factors) was founded in 1951 in the UK and has grown to become the UK’s leading electrical wholesaler, with over 390 branches nationwide. In 1983, our North American arm, City Electric Supply (CES), was born — and together today we support customers across the UK, Ireland, Spain, Holland, Australia, the USA and Canada.

Our global IT team is at the heart of our future — leading the charge as we modernise core systems, adopt cloud-first and serverless technologies, and explore how automation and AI can create better experiences for our teams and customers. Our values are at the core of what we do, approaching our work with care, openness, curiosity, collaboration, and a genuine drive to deliver value.

We don’t pursue change for the sake of it. Every decision we make is purposeful — designed to make our business more effective, our tools more useful, and our people more empowered.

At City, you won’t be just a cog in the machine. You’ll be part of a down-to-earth, inclusive team that encourages ownership, celebrates experimentation, and backs each other to succeed. Whether you’re solving real-world challenges or shaping what comes next, your work here will matter.

If you're looking for a place where your contributions are seen, your ideas are welcomed, and your growth is supported — we’d love to meet you.

What's In It for You?

• Remote-first working environment
• Annual Discretionary Bonus
• Flexible hours built around core team collaboration
• 25 days holiday plus UK bank holidays
• Company Pension Scheme
• Access to Employee Assistance Programme (EAP)
• Learning and development support

Our Hiring Process

• Introductory call with our Talent Team
• 1st Stage Interview with Business Analysis Practice Lead and Global EDI Solutions Manager
• 2nd Stage Interview with Global EDI Solutions Manager and Global Head of Engineering & Integrations.