Business Analyst

Role - Business Analyst

Location - Reading, UK (3 days, hybrid)

Type - Fixed Term (1 Year, extendable)

Job Description:

Key Responsibilities

Requirements & Business Analysis

• Capture, analyze, and document functional and technical requirements from business stakeholders, network engineers, and OSS/BSS platform teams
• Conduct comprehensive workshops to discuss, clarify, and prioritize requirements while identifying gaps, assumptions, and dependencies
• Produce high-quality Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and acceptance criteria
• Translate telecom-specific engineering rules and operational complexities into precise data models and system specifications

Process Mapping & Optimization

• Map and analyze end-to-end telecom operational lifecycles including provisioning, activation, network assurance, optimization, and decommissioning
• Perform gap analysis on current processes and define future-state operations using BPMN or UML notation
• Identify opportunities for process improvement and operational efficiency through automation and system optimization

OSS/BSS Platform Analysis

• Analyze and document complex data flows across OSS/BSS systems, inventory management, and network management platforms
• Work with multi-vendor environments (Ericsson, Nokia, Huawei, ZTE) to ensure seamless integration and data consistency
• Support the evaluation and selection of OSS/BSS tools and platforms aligned with business objectives
• Identify system integration points, API requirements, and data transformation needs

Solution Design & Validation

• Support solution architects in validating solution designs and ensuring alignment with telecom operating models and standards
• Review technical specifications and validate feasibility from a business and operational perspective
• Provide guidance on legacy-to-cloud migration strategies, digital transformation initiatives, and AI-driven automation
• Ensure compliance with telecom industry standards and network constraints

Stakeholder Collaboration & Communication

• Facilitate communication between technical teams, business stakeholders, and vendor partners
• Conduct walkthrough sessions and knowledge transfer activities with development and testing teams
• Provide clarification on requirements during implementation phases
• Approve features and user stories during development demos and UAT cycles
• Present findings and recommendations to senior management

Project Support

• Estimate effort and resource requirements for new projects and solution changes
• Support project planning and execution in Agile environments applying DevOps principles
• Manage project documentation and maintain requirements traceability matrices
• Participate in risk identification and mitigation planning

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Telecommunications, or related field

Experience

• Minimum 4-7 years of professional experience in business analysis, preferably in telecom OSS/BSS environments