Business Analyst

About Us

Established in 2020, KP Law is a specialist litigation boutique, focussing on collective redress.

The firm has around 110 employees across offices in London, Liverpool, Birmingham, and Manchester, representing over 250,000 individual clients across a range of cases in areas such as product liability, competition, worker rights, data breach and privacy and financial services.

The firm’s ethos is to combine the best legal talent with a strong operational and technological platform to enable its clients to pursue cases that could not otherwise be brought against large corporates as a result of their wrongdoing.

Role Summary

Working closely with business, the role will be responsible for understanding and prioritising requirements to support the transformation / automation of business processes including through AI. This will include working with the Development team and business stakeholders to create requirements for system changes (Salesforce) and for for new tools (including AI autonomous agents & AI human agent guidance tools) and to configure, test and deploy AI functionality.

Managing the delivery of new features and changes through robust management of the Software Development Life Cycle (SDLC), liaising with end users, software vendors and development resources to achieve these outcomes. Directing the development team to ensure successful delivery of system functionality to timescale and specification.

Key Duties & Responsibilities

The role will include, but is not limited to:

Act as ‘product owners’ for our systems, ensuring we get the most of out of our technology.

• Have detailed knowledge of our technology platforms and their capabilities – ensuring that all new functionality built, takes full advantage of automation where possible.

Analyse, document and work with business areas to develop improvements to system processes.

• Clearly demonstrate to business areas where automation can improve processes and make them more efficient whilst improving the customer journey.
• Configure AI agents for use – including testing and deployment
• Map out current ‘As is’ and new ‘to be’ processes - clearly demonstrating improvement metrics such as time saved through automation & reduction in client drop-off rates.
• Produce robust system test plans to ensure all new system functionality is thoroughly tested and guides & supports users through user acceptance testing.
• Produce high quality system training guides and delivers training to teams adopting new ways of working – increasing ‘buy-in’.

Act as the ‘bridge’ between business areas and technology.

• Work with business areas to clearly understand their requirements and then translates those requirements into technical requirements / terminology (including the use of user stories), that development teams (both internal and external) need to build quality technology solutions & improvements.
• Facilitates demos of new functionality by development teams to business areas ensuring clear understanding on all sides of what is being built.
• Work with 3rd party technical teams to ensure API integrations between 3rd party systems and our internal systems are configured, ensuring that data is mapped correctly.

Promote an ‘Agile’ approach across the business.

• Make sure technology solutions are built iteratively (so functionality is built, released and used in stages over time), allowing the business to benefit from technology quickly, instead of waiting longer for everything to be built ‘at the same time’.

Skills and Experience

• Proven working experience in a Junior BA Role (essential)
• Knowledge of process improvement (Lean / Six Sigma) (desirable)
• Experience in working with Salesforce platforms (Service Cloud, Marketing Cloud) (essential)
• Experience of working with AI tools, preferably Salesforce Agent force / Einstein
• Degree, or work experience, in business administration or related fields such as computer science, business information systems or information technology.
• Strong technical background with a thorough understanding of requirements management tools, e.g. Confluence, Jira, Clickup, and processes
• Excellent knowledge of MS Excel, Word, Visio, PowerPoint, SharePoint, O365 and JIRA
• Outstanding analytical, innovation, critical thinking and problem-solving skills.
• Ability to build effective, trusted relationships at all levels within the organisation and with external stakeholders.
• Excellent communication and interpersonal skills with the ability to explain complex scenarios to non-technical people
• Highly self-motivated with the ability to meet tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
• Ability to travel to all our offices when required

Equal Opportunities

Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.

Our Values

At KP Law, we pride ourselves on being a values-led law firm. This means:

Excellence in everything

• We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do.
• We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise.
• We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service.

Together we achieve more

• We collaborate openly, valuing and respecting diverse perspectives to achieve the best results.
• We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive.
• We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements.

There’s always a way

• We approach challenges with a positive and proactive mindset, exploring creative and practical solutions.
• We take ownership of problems, staying committed and resilient until we achieve the best outcome.
• We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate.

Our Benefits

We offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:

• Annual discretionary bonus scheme
• Company contributory pension scheme
• Hybrid working
• Life assurance
• Cash-back healthcare scheme
• Enhanced family friendly polices
• Employee Assistance Programme
• Subsidised gym membership
• Cycle to Work scheme