Business Analyst

Wipro is looking for a Business Analyst with previous experience of the UK Savings & Retirement sector, particularly both individual and workforce pensions. This is a new role which will be at the heart of the growth agenda for the organisation. The role will have a primary focus on supporting the successful delivery and execution of major strategic programmes and projects

As a Business Analyst you will be a part of Wipro Domain & Consulting Business Line. At D&C, we are not only the best at execution, but we also act as a proactive force of change, a true partner in our clients’ transformation journey.

Wipro is at the forefront of helping companies around the world transform so that they can deliver great experiences to their customers, partners and employees. At Domain and Consulting (D&C), we are at the heart of this endeavor. With an entrepreneurial mindset and creative outlook, we evaluate customers’ problems and craft innovative solutions that involve the use of technologies like Cloud, AI, 5G and robotic automation. All this is done while working with clients simultaneously to deliver outstanding results.

As a Business Analyst you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution Transformation, POS Transformation, Underwriting Transformation, Claims Transformation.

Purpose of the Role:

The role will have a primary focus on supporting the delivery of one of our core strategic deals, whilst also contributing to the wider development of our Digital Policy Administration Proposition. The role will report into the Insurance Domain Consulting Lead for Europe, there will be a dotted reporting line for Programme purposes to the Transformation Lead for the strategic project this role is being recruited for.

Your Responsibilities:

As the Business Analyst you will:

• Act as domain lead Business Analyst across a series of projects and workstreams within the digital transformation of the Policy Administration activities for a major Savings & Retirement business within the UK Life & Pensions sector.

• Drive the development of business requirements and the shaping of the client solution

• Analyse key Insurance business processes, Designing and developing digital process and customer journeys

• Identifying opportunities for automation, control improvement and simplification , automation solutions to drive self service and straight through processing

• Supporting the development of discrete automation solutions (working alongside technical solution leads)

• Collaborating with business stakeholders and Wipro technical design / development teams to deliver end to end process improvement / digitisation

• Working with business and design stakeholders to define potential benefits release from digital solutions

• Lead and guide a team of BA's on the transformation programme

• Development of thought leadership and go to market collateral as lead of our Digital Policy Administration proposition (majority of remaining 10% of role)

• Support the development of the Insurance Domain Consulting team through various practice development activities

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Mandatory Skills/Experience:

• Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions

• Significant Customer Services Transformation experience (multiple projects)

• Subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)

• Core consulting skillset and / or significant industry experience in a strategic change capacity within the Insurance sector, with focus on core business analysis competencies

• Experience working in a hybrid or agile development area (e.g. developing user stories, working in scrum teams)

• Strong project management and stakeholder communication skills

• Exposure to digital and platform technologies in the UK Savings & Retirement

• Strong presentation skills, including verbal presentation and developing compelling PowerPoint presentations

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Desirable Skills & Knowledge:

• Deep Platform Experience (FNZ ideally, TCS BaNCS, Sonata, iPipeline also useful)

• Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation

• Knowledge and experience of Low / No-Code platforms (e.g. Appian)

• Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Five9, Avaamo)

Your Benefits:

As the Business Analyst you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Equal Opportunities:

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.