Business Analyst Customer Engagement

City Of London, England, United Kingdom

7/3/2025

Business Analyst - Microsoft Dynamics CE
Location: London (Hybrid - 1-2 days on-site)
Day Rate: £500 per day
Contract: Outside IR35 | Initial 12-month contract
Start Date: ASAP

A leading software company based in London is seeking an experienced Business Analyst with strong Microsoft Dynamics 365 CE (Customer Engagement) expertise to join a major greenfield technology transformation programme.

You'll play a key role in the delivery of a new D365 CE platform that underpins a wider customer engagement and marketing technology transformation, working closely with internal stakeholders and delivery partners.

Key Responsibilities:

• Lead business analysis activities throughout a full Dynamics CE implementation lifecycle.

• Run workshops, gather and document requirements, and define user stories.

• Collaborate with partners to design and deliver fit-for-purpose Dynamics CE solutions.

• Support testing, training, and user adoption.

• Align solutions with connected platforms including Adobe CDP & Campaign.
  
  

Essential Experience:

• Proven experience as a Business Analyst on Microsoft Dynamics 365 CE implementations - this is essential.

• Experience working on technology transformation or greenfield environments.

• Strong understanding of the Power Platform (Power Automate, Power Apps, Power BI).

• Experience with stakeholder engagement, Agile delivery, and backlog management.

• Preferably experience migrating from an existing CRM to Microsoft Dynamics CE.

• Familiarity with Dataverse, API integrations, and GDPR compliance.

You must have eligibility to work in the UK.

Be part of a major transformation from the ground up, delivering modern digital capabilities with customer impact at its core.

Hybrid role - London (1-2 days per week onsite)
£500 per day | Outside IR35
Start date: ASAP

Desired Skills and Experience

Dynamics CE