Business Analyst - Field Services - Salesforce/D365

Business Analyst - In Home / Repairs and Maintenance - Smart Metering

(Salesforce Field Service or Microsoft Dynamics 365 Field Service is essential - min. two contracts in this specialist area/environment)

Inside IR35 - £550 per day - Start 1st of October 2025 - 6-month contract

The IT function operates within the technology space providing business solutions which are innovative, robust, cost effective, and aligned with corporate goals and strategy. As a Business Process & Systems Analyst, you will be responsible for identifying, implementing and maintaining industry leading business solutions. With a focus on effective use of technology, processes, and systems, the successful candidate will understand the needs of our business and develop appropriate solutions to continually improve operational and commercial performance as well as enhancing quality and safety across the workforce.

Specialism: Water/Energy/Telecoms/Rail/Air - asset management and scheduling, CRM capability

•Assess and develop business requirements and determine appropriate solution options in partnership with solution architects.

•Pro-actively share and promote the solutions we deliver

•Provide effective hyper care support for all of our solutions

•Maintain effective governance across all internal processes

•Identify and evaluate different technologies aligned with business goals and strategy

•Conduct impact assessments for defined process and system changes

•Help to identify opportunities to improve service, quality, safety and profitability by improving existing or implementing new processes and systems

•Develop and maintain positive close working relationships with business stakeholders

•Communicate regularly and appropriately with all levels of business stakeholder

•Understand what the business needs, the challenges our contracts face, and how we can deliver benefit

•Pro-actively seek out relevant innovations with the potential for application in the Capital Delivery sector

•Establish and maintain a strong innovation dynamic between our business stakeholders to help drive continuous improvement

•Work with in-house and outsourced IT management to develop current systems, deploy new solutions and build interfaces between systems where required

•Represent the CIO function at client / contract meetings, ensuring collaborative approaches to any integrated solutions