Business Analyst (GDS/UCD) - Public Sector

Introduction

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We Offer

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
  
  

Your Role And Responsibilities

We are looking for an experienced Business Analyst with specific expertise in the public sector to join our team. The successful candidate will lead the analysis and documentation of business requirements, ensuring alignment with Government Digital Service (GDS) standards and User-Centered Design (UCD) principles.

Key Responsibilities

• Lead the analysis and documentation of business requirements in the public sector setting.
• Define project scope, objectives, and success criteria in collaboration with stakeholders.
• Support cross-functional teams in translating business needs into functional and technical specifications adhering to GDS guidelines.
• Contribute to the creation of business cases, process flows, and user stories, prioritizing user-centered approach.
• Facilitate workshops, meetings, and training sessions to foster collaboration and knowledge sharing.
• Design concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service.
• Facilitate the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
• Embed design practices within the organization to create a sustainable approach to service the needs of the user.
• Work with User Researchers to generate insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience.
• Analyze, consolidate, and communicate research findings to stakeholders in order to strategically frame, validate, and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Required Technical and Professional Expertise:

• Proven experience in business analysis and requirements gathering within the public sector.
• Strong communication and interpersonal skills, with an emphasis on stakeholder management.
• Ability to work well in a team and adapt to changing priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Bachelor's degree in Business, Information Systems, or a related field.
• GDS compliance knowledge and understanding of User-Centered Design (UCD) principles.
• Experience in facilitating workshops, meetings, and training sessions.
• Understanding of Agile methodologies and Scrum framework.
• Knowledge of software development life cycle (SDLC).
• Experience in data analysis and reporting.
  
  

As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Required technical and professional expertise

Preferred Technical And Professional Experience

Preferred Technical and Professional Experience:

• Experience with business analysis tools (e.g., Lucidchart, Visio, JIRA).
• Familiarity with Agile methodologies and Scrum framework.
• Knowledge of software development life cycle (SDLC).
• Experience in data analysis and reporting.
• Passion for continuous learning and professional development.
• Experience in service design within a government or public sector context.
• Proficiency in using design tools such as Sketch, Adobe XD, Figma, or similar.
• Experience with prototyping tools like InVision, Marvel, or Proto.io.
• Knowledge of GDS Service Manual, Digital Principles, and other relevant guidelines.
• Certifications in UCD, such as the International Interaction Design Foundation's Interaction Design or UX Design Specialization, are highly desirable but not mandatory.
• Excellent written and verbal communication skills, with the ability to articulate design decisions effectively to both technical and non-technical stakeholders.
• Ability to manage multiple projects simultaneously and adapt to changing priorities.