Business Analyst – Cargo Systems

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

Job Summary:

Business Analyst – Cargo Systems will play a key role in supporting the implementation and optimisation of Swissport’s Digital Toolkit (IT systems), with an emphasis on user acceptance testing, training coordination and rollout activities.

This role bridges Global operations and Global IT with our stations, ensuring a smooth adoption of new systems and processes across Swissport’s global cargo operations.

The Business Analyst will collaborate closely with stations, IT teams, training departments, project stakeholders and software providers to ensure that the system meets operational needs and drive continuous improvement.

Job Responsibilities:

System Testing & Quality Assurance

• Participate in system testing cycles including functional, integration and user acceptance testing (UAT).
• Develop and maintain test scenarios, test cases, and test scripts based on business requirements and use cases.
• Execute system tests, document results, identify defects and work with developers to ensure timely resolution.
• Support defect triage and retesting to confirm issue resolution.
• Collaborate with IT and product teams to validate alignment between system design and business needs.

Training & Rollout Support

• Assist in the preparation and delivery of system training materials, user guides and reference documentation.
• Coordinate and support training sessions, workshops and knowledge transfers with local station teams.
• Provide onsite or remote support during system rollouts, ensuring end user readiness and issue resolution.

Stakeholder Engagement

• Act as a liaison between Swissport and software suppliers, ensuring business priorities are understood and addressed.
• Support change management initiatives to ensure successful system adoption.

Qualifications and Competencies:

• Higher education: a relevant university degree is an advantage.
• Experience in project management.
• Minimum 3–5 years of experience in business analysis, system implementation or project support ideally in air cargo or logistics.
• Knowledge of Cargospot, air cargo business and operational processes is considered as a big advantage
• Intermediate to advanced proficiency with Microsoft Office.
• Strong analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to manage multiple priorities and work collaboratively across departments and regions.
• Fluent in English, proficiency in other languages is a plus.
• Ability to adapt to various cultural and business environments and manage changing scopes and priorities.
• Willingness to travel worldwide (up to 20%).