Business Analyst Profession Manager

Summary

Reporting Line: Head of Delivery & Change Profession

Contract type: Permanent

Location: Wood Street, London

Closing date: 22nd September 2025

What to expect

As a Business Analyst Profession Manager, you will join us on our journey and undertake a valuable role as a senior member of the Transformation & Portfolio Office Team. Responsible for the development and delivery of functional strategies, role modelling the Post Office behaviours and demonstrating a Postmaster first mindset.

The Business Analyst Profession Manager role will be responsible for leading a team of business analysts, and well as working with the Head of Delivery & Change Profession to set the direction & define the strategy and roadmap for the future shape of the business analysis function within the Post Office.

As Head of the Business Analysis Profession, they will develop frameworks and define common standards and processes, ensure a consistent and high-quality approach to business analysis.

They will drive a culture of inclusion, continuous improvement, and high performance in the teams they lead, delivering and driving decision-making across the Business, Customers and Partners.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave that increases with tenure
• Up to 18% individual performance-based incentive scheme
• Car allowance
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Substantial experience of delivering business analysis in a complex Transformation Programme.
• Demonstrable experience leading large business analysis team: collaborating with senior leaders, to shape, set and deliver functional strategy to achieve business objectives.
• Planning and successfully leading a team through change.
• Substantial experience convening multiple stakeholders and through successful relationships, leading key cross-functional projects to drive results across the organisation.
• Experience in leading and driving change aligned to functional and business strategies.
• Knowledgeable in Lean, Agile and BPR methodologies and approaches.
• An empowering senior manager who can speak with knowledge, authority, and confidence in their subject matter, guiding their team toward success
• Advanced influencing and communication skills; using a range of techniques to deliver messages effectively make an impact and drive a successful outcome
• Ability to maintain strong and influential relationships with senior stakeholders and leaders to build support for business plans
• Strong commercial business acumen and ability to make data-driven business decisions
• Demonstrates a strong commitment to upholding the values and principles of Post Office
• A proven track record of actively promoting equality, diversity, and inclusion within all areas of responsibility and in particularly in a transformation function
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.