Business Change Analyst

The role

We have an exciting opportunity to join progressive law firm Bevan Brittan. The UK legal industry is changing quickly and we are looking for someone to join our Transformation team to help us meet our strategic goals.

We are looking for someone that is flexible and supportive, has great organisational skills and a positive and proactive approach to implementing change. We are looking for a candidate that can champion new ways of working and is a confident communicator, helping our legal teams identify opportunities to work in more efficient and productive ways and supporting them through the change process.

• Taking a leading role in the change delivery life cycle from analysing business needs, gathering and documenting requirements, designing and developing the solution through to supporting the teams that successfully implement change.
• Leading process mapping workshops with a range of stakeholder. Analysis of 'As Is' processes including as needed time and motion data, volume data, cost analysis etc and identifying pain points and ways to address them.
• Developing 'To Be' processes that address pain points and recommending how changes to technology, processes and resources can deliver benefits (quantifying benefits and as needed).
• Gathering and analysing business requirements and writing business requirements documents
• Supporting teams prioritise requirements.
• Working with internal facing teams on internal processes and working with legal teams on the delivery of legal services to clients.
• Functional testing of software, systems and processes, capturing and reporting test results.
• Supporting trialling and piloting of new products including creating test plans and collating feedback
• Analysing and reporting on Go Live support.
• Issue management including updating and managing defect logs and working with the appropriate team / supplier to reach a resolution.
• Change request management for existing systems such as case management system, including capturing and documenting requirements, managing the definition, development and deployment of the solution.
• Creating and updating project documentation including PID, RAID log, project plan and Visio maps
• Facilitating project meetings and steering group meetings, capturing and distributing outputs, following up on agreed actions.
• Data analysis and reporting.
• Liaising with our internal teams such as the IT Team for service transition to business as usual including completing handover documentation.

What we are looking for from you

Essential

• Previous experience of business analysis.
• Ability to build relationships with the project team and other stakeholders.
• Strong communication skills with ability to convey messages to relevant stakeholders in an appropriate format.
• Ability to get to grips with new technology and demonstrate its benefits to colleagues.
• Desire to learn new ways of working and find ways to encourage others to adopt new ways of working.
• Good analytical skills.
• Ability to write detailed reports and develop communication plans.
• Great people skills and confidence in speaking to people at all levels.
• Strong IT skills in Microsoft products including Outlook, Word, Excel and Visio.
• Ability to adapt to different management styles and approaches.
• BCS or equivalent qualifications in Business Analysis, process mapping and requirements gathering.

Desirable

• Excellent attention to detail and organisational skills.
• Previous experience of supporting projects and process mapping.
• Good understanding of technology and how it can be used to improve service delivery.
• Excellent IT literacy in all Microsoft products, particularly Excel. Knowledge and experience of Visio an advantage.
• Knowledge of law firms and the delivery of legal services.
• Knowledge of Mattersphere and HighQ.

Supported to be your best

We offer a substantial benefits package to all employees including:

• A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
• Discretionary bonus scheme
• Generous pension scheme
• Private medical insurance through Vitality
• Biennial private health assessment through Nuffield Health
• Life assurance
• Access to Employee Assistance Programme
• Cycle to work scheme

Make a Real Impact

Bevan Brittan is a leading commercial law firm. Alongside our recognised expertise in housing, local government, and health and social care, we are specialists in the construction, energy and resource management, higher education and financial services sectors.

Supported by valued business services professionals, our award-winning and growing legal teams work together to support almost 2,000 organisations with commercial, corporate, property, finance, regulatory, employment and litigation (commercial and clinical negligence) legal and advisory services.

As a responsible business, we embrace four values: Relationships, Reputation, Responsible and Results. These give us a sense of purpose. They influence the decisions we make and how we work with each other. Importantly, they motivate us to deliver meaningful outcomes for our clients and the communities that we’re part of.

Consistently recognised as one of The Times Best Law Firms and highly ranked across the legal directories, we are proud of our hard-earned reputation. Our 2023/24 financial results confirmed both revenue and profit growth for an eleventh consecutive year, ensuring our ability to continue investing in our people.

We embrace our differences, act responsibly - now and for the future - and we support you to be your best, through our hybrid working model and professional development opportunities. Looking to the future, we’re targeting ambitious growth and success. And we’re looking for the best people to be part of it.