About The Role
We are recruiting a Business Change Manager to join PwC’s Mid-Market Transformation (MMT) team, supporting clients through complex technology-enabled change. The role focuses on delivering business change for ERP and CRM implementations, helping mid-sized organisations realise the full benefits of digital transformation.
Working closely with PwC and third party consultants, technology specialists, systems integrators and client stakeholders, you will design and execute structured change management strategies that ensure successful user adoption and minimal disruption to business operations. You will lead stakeholder engagement, business readiness, communications, training planning, and change impact assessment activities, acting as a trusted advisor throughout the transformation lifecycle.
This is a client-facing consulting role requiring strong relationship-building skills, excellent communication capabilities, and proven experience delivering business change within a professional services environment. You will thrive in fast-paced, multi-project settings and enjoy helping organisations translate new technology into sustainable new ways of working.
What Your Days Will Look Like
Develop and deliver change management strategies supporting ERP and CRM transformation programmes.
- Conduct detailed change impact assessments to understand how new systems and processes affect people, roles, and operations.
- Lead stakeholder analysis and develop engagement plans to drive alignment and sponsorship.
- Create and execute clear, compelling communication plans covering the full transformation journey.
- Conduct training needs analysis and design learning interventions that support end-user capability and confidence.
- Facilitate workshops, process walkthroughs, and readiness sessions with client teams.
- Partner with PwC consultants and technical teams (including on occasion, third parties) to ensure change implications are reflected in project design and delivery.
- Track and report change progress, risks, readiness levels, and adoption metrics to client and PwC leadership.
This Role Is For You If
Experience delivering business change in a consulting environment (essential).
- Hands-on experience supporting ERP and/or CRM implementations, such as Microsoft Dynamics or Oracle NetSuite.
- Strong understanding of change management frameworks (e.g., ADKAR, Kotter) and ability to tailor them to mid-market clients.
- Excellent stakeholder engagement and influencing skills at all organisational levels.
- Exceptional written and verbal communication skills, with the ability to simplify complex information.
- Strong analytical skills with the ability to assess impacts and design appropriate interventions.
- Experienced facilitator able to lead workshops, training, and engagement sessions.
- Comfortable working in a fast-paced consulting environment across multiple projects.
What You’ll Receive From Us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
