Business Delivery Consultant (FTC)

Cardiff, Wales, United Kingdom

8/6/2025

About Starling Bank

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

The Opportunity

Contract: This is a 6 month fixed term contract

Location: We're open to the successful candidate being based from either Cardiff, London, Manchester or Southampton. Travel between sites will be required. All Starling Bank colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

Reporting to: Head of Business Delivery, Shared Services

Closing date: Wednesday 13th August, 12pm

The Business Delivery Consultant will support the design and delivery of initiatives to set- up, support, and strengthen the Shared Services function.

The role holder will focus on initiatives that ensure Shared Services are future-ready, supporting the Operations functions across the Chief Operating Office including structures

Leveraging relevant industry knowledge and experience, the role holder will champion a single best approach to drive consistency and simplicity across Shared Services and all supported Operations teams within the Chief Operating Office, fostering a 'one team' environment.

Key Accountabilities or Responsibilities:

• Manage and maintain the Shared Services Delivery plan.
• Lead discussions, engagement, and ownership with Shared Services Heads for the detailed delivery of specific initiatives, maintaining the plan and tracking progress.
• The initial focus will be on the Stand Up of Shared Services, including the design of gap items such as work reception and read-across frameworks, and Performance and Value Realisation, all of which support the Chief Operating Office's strategic plan.
• Working with the People team and Operations teams undertake analysis of roles and responsibilities to ensure effective mapping to the new structure is in place
• Support Shared Services priority initiatives that have a broad impact across the function's teams, applying a 'single best approach' principle and embedding delivery into business-as-usual (BAU).
• Support a team of Subject Matter Experts (SMEs) aligned to prioritised initiatives, fostering their skill and experience development.
• Build and maintain relationships with Directors, Heads, and Senior stakeholders to support delivery and overcome barriers to success.
• Act as a key member of the Shared Service Business Delivery team, promoting our customer and company culture to foster high morale
  
  

Requirements

Regulatory experience:

• Excellent understanding of FCA regulatory requirements relating to Operational Banking.
• Proven, strong experience working within a regulatory environment in the Finance Sector, specifically within Operations
  
  

Behaviours & Competencies:

• Demonstrates accountability and a strong customer focus
• Ability to positively influence Senior Leaders up to Executive level.
• Committed to developing colleagues' knowledge and building added value.
• Adaptable and flexible, with the ability to lead teams through rapid change.
• Remains calm and organised, effectively balancing workload, schedules, multiple priorities, and ad hoc escalations
• Proficient in creating clear and simple solutions for complex challenges and opportunities.
• Willingness to work in a 24/7 environment.
• Willingness to travel to our four core office locations (Cardiff, Southampton, London, and Manchester) as required, complementing flexible working arrangements
  
  

Skills:

• Deep knowledge of Operational Banking activities, including Organisational Design, Budget Management, Quality Control, Training & Competence, MI, and Continuous Improvement,
• Proficiency in analysing budgetary information to identify trends, opportunities, and threats.
• Strong interpersonal skills, with proven ability to lead a business unit.
• Demonstrated ability to create simple, actionable solutions from complex issues and support their successful delivery.
• Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences.
• Proven ability to effectively partner with diverse teams and build strong inter-departmental working relationships
• Aptitude for motivating teams and building morale in a fast-paced, growing departmental environment.
• Strong organisational skills with the ability to balance workload, schedules, multiple priorities, and manage ad hoc escalations
  
  

Benefits

Why Join Starling?

• Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways
• Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing."
• Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one
• A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core
• Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
• Company-enhanced salary sacrifice pension scheme (7% employer contribution)
• Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Life Insurance at 4x your salary
• 16 hours of paid volunteering time a year
• Ability to buy or sell annual leave
• Generous family-friendly policies
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality
  

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.