Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About The Job
We are looking for a proactive and detail-oriented Business Development Coordinator, Global Sales to support the strategic growth of our global sales efforts for the Europe & UK market. In this role, you will play a key role in supporting the wider sales team with sales activations, RFP coordination, and administrative tasks, ensuring seamless execution and alignment with business objectives. This position requires strong organizational skills, a collaborative mindset, and a passion for driving commercial success across global markets.
As Business Development Coordinator, you will be responsible for the following duties:
Sales Support
- Assist in day-to-day sales activities for the Global Sales team.
- Coordinate and manage logistics for global sales events, including venue selection, client invitations, event setup, attendance, and evaluation.
- Coordinate and support delivery of ILTM Cannes, the largest industry event for MOHG in the year
- Manage RFPs for Corporate accounts in Lanyon
- Assist key clients with pictures, USPs and content for best-in-class representation of MOHG on partner sites and in media
- Support accounts in collaboration with Account Managers to maximize revenue and client satisfaction.
- Manage budget and expenses for the Global sales team.
- Assist in maintaining high levels of data hygiene for Sales Force, PowerBI, and other reports/data as required.
- Assist in creating captivating presentations as required
- Support corporate RFP process for regional accounts and in collaboration with Account Managers
Prospecting Account Management
- Serve as the main contact for a subset of prospecting accounts, managing enquiries and ensuring effective communication with hotels to convert business opportunities.
Administration
- Assist in arranging travel for the Global Sales team
- Perform data entry and manage the Salesforce platform, including year-end audits.
- Handle incoming calls and general sales inboxes.
- Manage inventory of promotional items and office supplies.
- Maintain files and documents on internal and shared drives.
- Oversee petty cash and prepare expense reports.
- Manage invoices, accruals, and rechargeable budgets
Other Responsibilities
- Uphold Mandarin Oriental Hotel Group procedures and standards of personal appearance and conduct.
- Perform other sales support and administrative duties as assigned.
As Business Development Coordinator, We Expect From You
- Prior experience in sales, particularly in transient, corporate, and group sales preferred.
- Language proficiency in German and English (written and spoken); proficiency in other languages a bonus.
- Strong IT skills and proficiency in Salesforce, Microsoft Office 365, Canva, PowerBI preferred.
- Excellent communication and time-management skills.
- Detail-oriented with the ability to prioritize tasks and work under pressure.
- Proactive and able to anticipate team needs.
- Willingness to learn and apply new skills effectively.
- Customer service-oriented with a friendly and professional demeanor.
Our Commitment To You
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
We’re Fans. Are you?
