Business Development Manager

CompanyBAXI

LocationWarwick, England, United Kingdom

Posted At1/5/2026

UK Visa Sponsorship Analytics

Occupation Type

Sales accounts and business development managers

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£55,200 (£28.31 per hour)

Occupation rate applies

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Description

About the Role

We are looking for a strategic and commercially focused individual to lead the development and implementation of new product and service offerings across the UK & Ireland. This role is pivotal in creating additional value from existing services and routes to market, working closely with our commercial divisions and marketing teams.

Key Responsibilities

Revenue Growth: Collaborate with UK Service departmental leads to maximize revenue from our Earned Income agreement with D&G, ensuring full compliance with KPIs and robust governance through regular contract reviews
Strategic Development: Drive initiatives to unlock an identified £2m revenue opportunity from beyond-repair installations and develop the Irish aftersales proposition to support the business goal of £30m by 2030
Business Expansion: Support the Service Team in delivering growth plans and new business opportunities, aligning marketing strategies with our commercial objectives
Customer Experience: Work closely with the Commercial Director to define and implement strategies that enhance customer experience and strengthen our competitive advantage

Innovation: Identify new technologies and services that create long-term value and reinforce Baxi UK’s position as a market leader

Contract Management: Take ownership of all subcontractor arrangements for commercial and residential services, including setting budgets and managing Works agreements

Accountable For
Setting and delivering service revenue, sales, and profitability targets by account on a monthly, quarterly, and annual basis.
Monitoring and reviewing P&L and marketing investments monthly to ensure delivery of business KPIs
Developing tactical and strategic plans for customer acquisition and retention to drive growth across all accounts
Leading contractual negotiations and establishing joint business plans with third-party suppliers (e.g., Domestic & General, HomeServe, British Gas, Scottish & Southern)
Collaborating with marketing to create strong consumer acquisition strategies
Launching new residential and commercial propositions for products such as connected boilers, updated SAP ratings, ASHP, and larger-output residential boilers

Building strong relationships within your account base and identifying future growth opportunities for new services

Identifying and developing new customer relationships while reducing reliance on Domestic & General

Negotiating and managing expectations of internal teams and external customers

Analysing, interpreting, and sharing data monthly with management and the wider business to align plans and move toward a total solutions approach

Conducting commercial reviews of new BCS initiatives (e.g., call center commissioning structure, Baxi Own Contracts, Drinking Water Plans)

Working with the UK Service Director and team to review warranty T&Cs and non-product faults on an ongoing basis

Implementing annual Joint Business Plans (JBP) aligned with customer objectives, reviewing performance monthly, and taking corrective actions where needed

Collaborating across service functions in a matrix organization to share best practices and continuously improve service packages and propositions

Understanding and delivering new home service propositions, including chargeable services and products

Identifying training and upskilling opportunities within the sales force on service propositions and their importance to the overall value proposition

Working closely with marketing and internal sales teams to drive retention and acquisition of consumers onto service plans

Education and Experience :

Extensive experience within a technical and service commercial environment, educated to HND/degree level.
Proven track record of delivering service revenue across multiple channels and multiple market segments
Experience of senior level negotiation and dealing with conflict
Ability to use mathematical concepts, to create solutions for presentation and implementation to a non-technical audience
Highly numerate, ability to turn data into information and action
Ability to understand and interpret the market, products and services
Excellent presentation and interpersonal skills.
Excellent all-round communicator, possessing strong electronic, written and oral communication abilities, with ability to communicate at all levels
Experience of dealing directly with 3rd party manufacturers and suppliers
Worked across multiple market segments and applications in the construction industry
Strong technical understanding and ability to communicate this across key external and internal stakeholders

Desirable:

Experience within highly technical B2B manufacturing environment
Best in class commercial skills, with the ability to make sound, informed decisions based on solid commercial facts
Strong IT skills with the ability to analyses, absorb, reflect and respond to data information
Experience of successfully implementing a low carbon, high efficiency system and service solutions for the end consumer
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.