Business Development Manager

Job Title: Business Development Manager

Responsible to: SVP New Markets

Interfaces with: All PCA colleagues, customers, suppliers/vendors, clients

Location: Exchange Quay, Manchester, UK

Date: July 2025

Salary: Subject to Experience

The Company

Since 1997 Phillips & Cohen Associates has successfully pioneered the probate recovery market and remains the world’s market leader in this highly specialised area of the debt recovery industry. Phillips & Cohen Associates have never settled for typical people or mediocre performance and is one of the fastest growing firms in its market and surpasses its competition in accessibility, professionalism, integrity and percentage of debt recovery.

Since entering the UK market in 2006, Phillips and Cohen Associates has served the consumer banking and credit industry in addition to specialised industries including utilities, home shopping and telecoms. Phillips & Cohen Associates work with over 80 clients including leading national and international banking and credit institutions, debt buyers and master servicers.

Phillips & Cohen Associates have built our reputation in the debt recovery industry by providing specialised compassionate probate collections.Treating our customers fairly is the number one priority for our business. It’s at the heart of everything we do and everything we want to achieve. Our business is founded on the values of compassion and compliance, and a belief in treating customers with dignity and respect. As a founding member of the Samaritans Academy we utilise special training techniques and ongoing key performance indicators to create an environment where our colleagues take time to truly understand the customer.

The Role

An exciting new opportunity exists for an exceptional internal candidate to fill the newly created role of Business Development Executive. Based at our Manchester office at Exchange Quay, this role will involve working closely with the Sales and CRM team, on all aspects relating to the acquisition and retention of clients. With particular focus on prospecting and marketing to help the business achieve its significant growth ambitions.

Key responsibilities of the role will include:

• Work closely with the SVP, Market Development, Europe & Asia and the wider Senior Management Team to support and contribute to the organisation’s priorities, mission, vision, and core values aimed at increasing PCA’s already dominant position within a highly specialised area.
• Identify profitable business opportunities and key stakeholders across a variety of sectors, typically targeting the UK and Eire largest businesses.
• Work closely with the SVP, Market Development, Europe & Asia to engage direct with key opportunities and work towards contributing during board level presentations
• Must be the consummate professional at all times, representing the company during meetings and at corporate events
• Possess Excellent presentation skills, real tenacity and a will to win.

Required Education/Experience

• Three or more years in a business development role within a debt collection agency or similar.
• Regulation and credit industry best practice, knowledge of debt collection industry
• Possess the ability to build and maintain good internal/external relations
• Ability to interface with client relationships of all levels both internally and externally with the utmost professionalism
• Cope with working under pressure and to deadlines
• Drive, tenacity and a real desire to turn this golden opportunity into a new career

Other Skills, Knowledge and Abilities

• Ability to satisfactorily monitor collection results and to analyse these results in relationship to collection methods & delivering procedural change
• Outstanding ability to determine collection problems and to find solutions to ensure productivity
• Demonstrate or acquire comprehensive knowledge and use of all systems including CRM, processes, and reports to maximise collection potential

What's in it for you?

• The ability to become a highly regarded Salesperson within the financial service sector
• Luxurious office environment in a superb location
• 31+ days’ holidays per year including 8 bank holidays
• Healthcare Scheme*
• Company pension plan
• Allocated Parking Space
• Life Assurance*
• Cycle2work & Electric Car schemes*

* There is a qualifying period for these benefits. They are also subject to a successful probation.

NOTWITHSTANDING the detail in this job description, the job holder from time to time will undertake such work as may be determined by their Line Manager and/or a member of the Senior Management Team consistent with the key tasks of the job.