Job Title Business Insight Officer
Salary -*GBP*27,711 - *GBP*30,060
Hours 37 per week
Contract Permanent
Location - Leeds Building Services LS14 1NZ
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .
Leeds Building Services (LBS) is the in-house service provider for construction, repairs and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centers and Children Homes across the Authority.
As a Business Insight Officer, you will:
- Ensure all activities comply with legal, regulatory, contract and internal requirements.
- Assist the delivery of service plans in collaboration with stakeholders to ensure the continuous and on-going innovation and improvement of the service in-line with council objectives in order to achieve excellence.
- Assist the delivery of a value for money, customer focussed service.
- Assist the management of relationships with all stakeholders to ensure effective and efficient service delivery.
- Input and retrieve data from a variety of computerised systems for business need and assist with the development of ICT systems that meet corporate standards.
About the Role:
This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services. This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service.
Examples of the type of work involved:
- Develop an excellent understanding of LBS IT systems and use this knowledge to support business process design and service improvement activity.
- Provide detailed analysis and evaluation of data and produce detailed reports and information for teams across LBS. These reports will include but not limited to performance data, spend reports/analysis, volumes, trends, contract data and productivity.
- Provide advice and guidance to staff and others on complex issues.
- To ensure that accurate records are produced and maintained for audit purposes.
- Be the liaison between colleagues on data related matters to ensure consistency of approach and maximise efficiency.
In addition, ideally you will have a proven track record of working as part of a dedicated team and be effective in managing competing priorities and workloads, responding quickly and appropriately to changing needs and be able to demonstrate excellent organisation and influencing skills. Our teams are proactive, highly skilled, self-motivated, and actively seek opportunities to deliver.
What we offer you:
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements.
- a clear career pathway and continuing professional development opportunities.
- a range of staff benefits to help you boost your wellbeing and make your money go further.
For more information about our benefits please see the benefits section of our jobs page. www.leeds.gov.uk/jobs
How To Apply
Apply for this job online. Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least *GBP*38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job Purpose: To support LBS with all matters relating to data gathering, reporting, analysis, and interpretation. You will have excellent IT and Excel skills which will be used to support the service with data analysis and performance improvement and specific project work.
This role covers data validation, data cleansing, extraction, manipulation, analysis, and data reporting.
To achieve high levels of efficiency, cost effectiveness and quality, ensuring maximum performance in accordance with the targets, standards, and policies of the Council. To ensure overall value for money is achieved through the effective management of resources.
Responsibilities
- Ensure all activities comply with legal, regulatory, contract and internal requirements.
- Assist the delivery of service plans in collaboration with stakeholders to ensure the continuous and on-going innovation and improvement of the service in-line with council objectives in order to achieve excellence.
- Assist the delivery of a value for money, customer focussed service.
- Assist the management of relationships with all stakeholders to ensure effective and efficient service delivery.
- Input and retrieve data from a variety of computerised systems for business need and assist with the development of ICT systems that meet corporate standards.
- Develop an excellent understanding of LBS IT systems and use this knowledge to support business process design and service improvement activity.
- Provide detailed analysis and evaluation of data and produce detailed reports and information for teams across LBS. These reports will include but not limited to performance data, spend reports/analysis, volumes, trends, contract data and productivity.
- Provide advice and guidance to staff and others on complex issues.
- To ensure that accurate records are produced and maintained for audit purposes.
- Be the liaison between colleagues on data related matters to ensure consistency of approach and maximise efficiency.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- To participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
- To improve own practice through observation, evaluation, discussion with colleagues and development programmes.
- To work collaboratively with colleagues, knowing when to seek help and advice.
- Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
- Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equal opportunities of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
- The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
- The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications:
- ECDL, GSCE or similar ICT qualification is desirable.
Essential requirements: It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.
Skills Required
- Ability to provide effective coordination regarding resources, workloads, processes, and projects.
- Excellent communication skills, both verbal and written.
- Ability to resolve potential conflict and to gain cooperation and trust.
- Ability to develop productive working relationships that command respect, trust, and confidence.
- Excellent IT skills with Word, Excel, and management information systems
- Ability to produce work of a high standard with attention to detail, whilst meeting often tight deadlines.
- Ability to work across service boundaries to achieve objectives and outcomes.
- Ability to use own initiative to develop solutions to complex issues and problems to ensure effective delivery of the service.
- Able to work flexibly across different work locations and areas as appropriate.
Knowledge Required
- Excellent understanding of how a front-line construction and maintenance service operates and the associated challenges.
- A knowledge of performance metrics used within a construction and maintenance environment.
- An understanding of the role of Elected Members within the Council and the community.
- An understanding of the diverse needs of communities and neighbourhoods.
- An understanding of and commitment to equality and diversity in terms of both employment and service delivery.
Experience Required
- Experience of working in a data analysis / business insight role.
- Experience of working effectively with internal and external partners to achieve positive outcomes.
- Experience of problem solving, individually and in a group setting.
- Experience of successfully presenting complex information to a range of audiences.
Essential Behavioural & Other Characteristics
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of
- Health & Wellbeing, Inclusive Growth and Zero Carbon.
- Able to understand and observe Leeds City Council equality and diversity policies.
- Carry out all duties having regard to an employee responsibility under Health and Safety Policies.
- Willingness to actively participate in training and development activities.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Participate in appraisal, training, and development activities.
- Be aware of and comply with Leeds City Council policies and procedures.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
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