Business Manager

Business Manager London Gatwick Airport

About the Role

At dnata Ground Handling, we are proud to be a trusted partner to some of the world’s leading airlines, delivering safe, efficient, and customer-focused services on the ground. As we continue to grow and evolve at Gatwick Airport—one of the UK’s busiest and most dynamic aviation hubs—we are seeking a forward-thinking and results-driven Business Manager to lead our local operation. This is a high-impact leadership role where you will be at the forefront of driving operational excellence, ensuring regulatory compliance, and fostering a culture of safety, performance, and continuous improvement. If you thrive in a fast-paced, people-focused environment and are passionate about delivering exceptional service through strong leadership and strategic planning, we invite you to join our team and help shape the future of ground handling at Gatwick.

Key Responsibilities

Operational Leadership & Safety

• Lead the day-to-day operations at LGW, ensuring compliance with service, safety, and security standards
• Foster a proactive safety culture and ensure the safety of staff, equipment, and facilities
• Oversee the development and implementation of safe and secure procedures for passenger and baggage handling
• Ensure compliance with airport safety and security requirements, including incident investigation and emergency response planning

People Management & Engagement

• Promote a positive and productive work environment through strong leadership and staff engagement
• Ensure compliance with people policies and procedures, including mandatory training
• Maintain discipline and high morale, encouraging continuous improvement and accountability

Financial & Commercial Performance

• Prepare and deliver the station’s annual P&L budget in collaboration with the Finance Business Partner
• Drive performance against KPIs and the station’s Performance Plan
• Support commercial growth through account management, SLA delivery, and customer relationship development

Strategic Planning & Change Delivery

• Lead the delivery of local and corporate change initiatives
• Ensure effective operational and workforce planning to meet service demands
• Drive continuous improvement in processes to enhance service delivery and cost efficiency
• Participate in internal and external audits, including certification and renewal processes

Governance & Compliance

• Implement and manage policies and procedures that meet company KPIs, customer SLAs, and regulatory requirements
• Ensure readiness for audits and compliance with all relevant aviation and safety regulations
• Undertake additional duties as required by management, aligned with the scope of the role

What We’re Looking For

• Proven leadership experience in a fast-paced, safety-critical operational environment (aviation or transport preferred)
• Strong understanding of ground handling operations, safety regulations, and airport procedures
• Financial acumen with experience managing budgets and driving commercial performance
• Excellent people management skills with a track record of building high-performing teams
• Strong communication, stakeholder management, and change leadership capabilities

With you on board, we can help to achieve dnata's Vision, Mission and Values

Our diverse, global teams have this vision at heart. Every day we're defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world's most admired air services provider