Business Operations Analyst - Shared Operations
Company
Location
London, England, United Kingdom
Posted At
7/30/2025
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Description
Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Your Mission
We are looking for a hands-on and analytical Business Operations Analyst to join our Shared Operations team. This is an individual contributor role with direct exposure to high-impact projects across Inside Sales, Customer Relationship, and Supply Chain functions. You’ll work closely with the Head of Operations and key stakeholders across Europe to improve performance, streamline processes, and bring visibility into operational results.
You’ll be expected to take ownership of problems, work independently, and bring structure to ambiguous situations — whether by building a dashboard, mapping a process, or defining KPIs. This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and wants to make a measurable impact on how we scale.
Your Story
Drive and support strategic initiatives across Shared Operations – from opportunity diagnosis to execution
Build reporting and performance tracking frameworks for our CR, Inside Sales, and Supply Chain teams
Define, track, and analyse KPIs to identify trends, bottlenecks, and opportunities
Work hands-on with raw data to develop actionable insights and translate them into presentations, tools, or dashboards
Map and structure operational processes to support scalability, consistency, and efficiency
Collaborate with teams across different countries to understand local contexts and harmonise operations
Communicate findings and recommendations clearly to both central leadership and local teams
About You
3–5 years of experience in operations, business analysis, consulting, or project management
Strong analytical skills and hands-on experience with data manipulation (Excel/Sheets, Tableau, Power BI, or similar tools)
Self-starter who can work autonomously and manage multiple priorities
Comfortable navigating ambiguity and structuring problems from scratch
Excellent communication and stakeholder management skills
Experience in a fast-paced environment (tech, fintech, start-up, etc.) is a plus
Knowledge of operational processes in customer support, sales, or supply chain is a strong advantage
The Perks
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Your Mission
We are looking for a hands-on and analytical Business Operations Analyst to join our Shared Operations team. This is an individual contributor role with direct exposure to high-impact projects across Inside Sales, Customer Relationship, and Supply Chain functions. You’ll work closely with the Head of Operations and key stakeholders across Europe to improve performance, streamline processes, and bring visibility into operational results.
You’ll be expected to take ownership of problems, work independently, and bring structure to ambiguous situations — whether by building a dashboard, mapping a process, or defining KPIs. This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and wants to make a measurable impact on how we scale.
Your Story
Drive and support strategic initiatives across Shared Operations – from opportunity diagnosis to execution
Build reporting and performance tracking frameworks for our CR, Inside Sales, and Supply Chain teams
Define, track, and analyse KPIs to identify trends, bottlenecks, and opportunities
Work hands-on with raw data to develop actionable insights and translate them into presentations, tools, or dashboards
Map and structure operational processes to support scalability, consistency, and efficiency
Collaborate with teams across different countries to understand local contexts and harmonise operations
Communicate findings and recommendations clearly to both central leadership and local teams
About You
3–5 years of experience in operations, business analysis, consulting, or project management
Strong analytical skills and hands-on experience with data manipulation (Excel/Sheets, Tableau, Power BI, or similar tools)
Self-starter who can work autonomously and manage multiple priorities
Comfortable navigating ambiguity and structuring problems from scratch
Excellent communication and stakeholder management skills
Experience in a fast-paced environment (tech, fintech, start-up, etc.) is a plus
Knowledge of operational processes in customer support, sales, or supply chain is a strong advantage
The Perks
- We trust you, so we offer flexible working hours, as long it suits both you and your team
- Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps
- Our company offers extended maternity and paternity leave choices, giving employees more flexibility and support
- Cycle-to-Work Scheme
- Health and Life Insurance
- Pension Scheme
- 25 days of Annual Leave (+ Bank Holidays)
- Office snacks every day
- Friendly, comfortable and informal office environment in Central London
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
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