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Position Summary
Why Join our Team?
As a Business Operations / Business Manager, you will play a critical role in ensuring the smooth functioning of the One Samsung B2B CoE team’s day-to-day operations. You will collaborate closely with all team members to streamline processes, optimise reporting and internal collaboration, and support the achievement of One Samsung B2B Goals. You will work closely with key internal partners across HQ / RHQ / EO / Subsidiaries to manage the creation and distribution of key business reports and strategic updates as well as driving internal communications. This role requires strong analytical skills, attention to detail, and the ability to adapt to a dynamic and fast-paced work environment.
Role And Responsibilities
Your Key Responsibilities:
Communication:
- Act as the lead and focal point for internal reporting processes and collating business updates to inform decision-making at all levels of the One Samsung B2B organisation. Lead communication to/from HQ .Inform and follow-up with CoE partners pan-Europe.
- Align with regional and global BMs to achieve operational efficiencies that highlight One Samsung business status, OS agenda, action items, CoE engagement and more.
Service!
- Understand & develop B2B service channels standard methodology in conjunction with HQ and EO Subsidiaries.
- Establish relationship with ECSO to design B2B service & operational models.
- Gather experience on existing service contracts that may be useful for OSS business.
BI & Data Analysis!
- Collect, structure and analyse B2B business data (i.e. internal sales, BO pipeline) by Sub, GBM and vertical on regular / ad-hoc basis.
- Provide accurate, timely and consistent data/analysis/presentation to CoE team and business partners on regular basis.
Programme Management
- Support HQ / RHQ / EO CoE team in their day-to-day business activities, OS B2B queries and projects in the areas of marketing, sales, service, business development, OS B2B expansion etc.
Business Performance Monitoring:
- Develop and maintain key performance indicators (critical metrics) to track the effectiveness of OS B2B operational processes and initiatives.
- Translate HQ standard methodology to local teams.
- Regularly monitor performance metrics and identify corrective actions as needed.
- Provide and exchange OS business updates with BMs cross-division and cross-territory.
Process Improvement:
- Identify inefficiencies in current processes and develop strategies to streamline sales operations & increase efficiency.
What We Need For This Role
To be successful, you will possess the following skills and attributes:
- [ Insert here the key competencies & characteristics of the role, what experience would be required? See below answers
- is there a specific background/industry needed? Working within Samsung already from min 2 years, some B2B experience but not essential, process and reporting skills
- Soft skills i.e. personal attributes Team member, positive attitude to adhoc requests, timekeeping and tenacity to get the job done even in challenging environment
- Hard skills/experience required – essential/desirable ] Degree, qualification in MS Suite & Knox suite. Customer service accreditation.
What does success look like?
- See competencies below
- Fully integrated team member, strong peer to peer relationships with Subs and HQ, ability to work independently and without day to day supervision
- How will success be measured? On time reporting, established practices developed with each Sub, good communication feedback from partners, on time process management
- What will be achieved in daily/weekly activities?
- What behaviours will be shown? ] Quick learner, strong communicator, gregarious approach to working with Subs, high level of diligence and competence.
Skills And Qualifications
Benefits of working here at Samsung include:
- Hybrid working – 3 days in the office and 2 days at home per week
- Bonus scheme linked to individual, team and company performance
- Pension contribution
- Three volunteering days each year
- Holiday - 25 days plus bank holidays and an additional day off for your birthday
- Access to discounts on a wide range of Samsung products
- Access to a discount shopping portal
- Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
- Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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