Business Partner

Job Title

Business Systems Partner

Department

Business Systems

Location

Milton Keynes/London

Summary

As a Business Partner you will be a key liaison between the Business and our Group IT function, ensuring applications are implemented in alignment with the Group's strategy, ensuring that the business can make best use of any application.

Key Responsibilities

• Provides relevant management information to senior managers
• Deliver essential support for projects that utilize Acturis as a back-office system
• Evaluate the impact of Acturis upgrades on users and agree activation tasks with the Applications Manager
• Translate Acturis upgrade changes into user-friendly guides and provide training to Super Users, as and when required
• Maintain accurate system configuration records, in line with changes made
• Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflows
• Gather feedback and development suggestions from users and feedback to Acturis
• Share knowledge on best practice hints & tips with super users
• Support QA test team on creation of test scripts.
• Support the internal Acturis helpdesk, providing 2nd line support ensuring that items are logged and resolved in a timely, priority-based manner
• Escalate queries and issues to line manager or second line colleagues, as appropriate
• Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for Acturis
• Provide assistance to the document templates team.
• Help mentor other team members in Acturis

Knowledge

• 5+ years Acturis experience essential
• Understanding of the organisation and the sector it operates in.
• Knowledge of Broking Applications within the Specialty processing area.
• Understanding of legal and regulatory requirements within the world of insurance, for example GDPR, FCA, TCF & DORA desirable.

Skills

• Excellent communication skills (written and verbal)
• Ability to translate technical requirements to the business
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Strong negotiation skills
• Confident dealing with varying levels of stakeholders
• Excellent skills in MS Office Products