Business Process Architect
Company
Location
Salford, England, United Kingdom
Posted At
8/12/2025
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Description
All the details
Join M&S, a trusted and iconic brand, as we continue to transform our technology landscape to better serve millions of customers and thousands of colleagues. As part of our Architecture team, you’ll play a key role in shaping the future of retail through strategic technology investments and modern, scalable solutions.
In this role, you’ll bring deep business and process expertise to help align strategic objectives with actionable initiatives. You’ll ensure clear visibility from business goals through to delivery, supporting prioritisation with financial insight and helping the business make informed decisions.
This is a fantastic opportunity to influence how M&S operates, enabling innovation and efficiency across the business.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What You’ll Do
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #hybridrole
Join M&S, a trusted and iconic brand, as we continue to transform our technology landscape to better serve millions of customers and thousands of colleagues. As part of our Architecture team, you’ll play a key role in shaping the future of retail through strategic technology investments and modern, scalable solutions.
In this role, you’ll bring deep business and process expertise to help align strategic objectives with actionable initiatives. You’ll ensure clear visibility from business goals through to delivery, supporting prioritisation with financial insight and helping the business make informed decisions.
This is a fantastic opportunity to influence how M&S operates, enabling innovation and efficiency across the business.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What You’ll Do
- Define business impacts of strategic objectives. This should include the targets, roadmap and business transition states, identifying business and technical impacts, required guardrails, risks, issues and dependencies.
- Own value stream and business process design. Lead the design and optimisation of business processes across different assignments to ensure alignment with strategic goals.
- Ensure business prioritisation decisions consider investment and operating costs. Support informed decision-making by integrating financial implications into prioritisation frameworks.
- Work across squads and tribes to align end-to-end architecture and roadmaps
- Maintain architectural integrity while balancing business needs and cost-effectiveness driving architecture guardrails and seeking design authority/architecture board approval as appropriate
- 5 – 10+ years business architecture expertise, ideally with Business Architecture modelling experience (e.g. BPMN, APQC etc)
- Proven track record of delivering business architectures for digital transformation at scale and execution at pace within the last 3 years of emerging architecture and technology trends
- Deep understanding of current and emerging platforms / technologies in their area of expertise. Ability to assess emerging technologies and align solutions with strategic objectives
- Strategic thinking to drive customer-centric outcomes with simple and easy to understand written and verbal communication.
- instinctively collaborative at all stages of development of work, identifying right stakeholders, engaging with them appropriately, and maintaining their buy-in through to final agreement
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #hybridrole
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