Business Process Improvement Manager

The Business Process Improvement Manager will play a key role in supporting ASEE Group’s ability to achieve and maintain sustainable growth. This role is responsible for driving efficiency, consistency, and innovation across the organisation by analysing, improving, and optimising key business processes. Working collaboratively across departments, the successful candidate will help implement strategic improvements that strengthen operational performance, enhance service quality, and ensure the business remains agile, competitive, and fit for future growth

Key Responsibilities / Accountabilities:

• Analyse and evaluate current business processes to identify inefficiencies, bottlenecks, and improvement opportunities

• Optimise workflows to improve productivity, service delivery, and cost efficiency across departments

• Lead and support initiatives that deliver measurable improvements in business performance

• Ensure that business process initiatives align with organisational goals, policies, and compliance requirements

• Support the development, standardisation, and documentation of updated procedures and policies

• Use data, KPIs, and metrics to assess operational performance and process effectiveness

• Conduct root cause analysis, benchmarking, and trend reporting to support decision-making and continuous improvement

• Work closely with cross-functional teams, department heads, and senior management to drive and embed process changes

• Facilitate workshops, working groups, and feedback sessions to engage stakeholders and ensure effective implementation

• Ensure that all improvements comply with relevant legal, regulatory, and internal standards

• Implement and monitor quality control mechanisms to assess the impact of process changes

• Develop training programs and materials to support the rollout of new or revised processes

• Provide coaching and knowledge sharing to foster a continuous improvement mindset across the organisation

• Identify opportunities to adopt or optimise digital tools, systems, and automation solutions

• Stay current with industry trends and emerging technologies to support business transformation • Produce reports and dashboards highlighting key improvements, performance gains, cost savings, and efficiency metrics

• Present findings and recommendations to senior stakeholders, promoting data-driven decision-making

• Analyse customer feedback and journey data to identify process enhancements that improve satisfaction and service quality

• Work with customer-facing teams to implement solutions that enhance the customer experience

Key Skills & Competencies:

• Strong analytical and problem-solving skills

• Proficiency in process improvement methodologies (e.g. Lean, Six Sigma, Kaizen, DMAIC)

• Excellent communication and interpersonal skills

• Ability to lead cross-functional projects and influence stakeholders at all levels

• High attention to detail with a focus on outcomes and business value

• Experience with process mapping and modelling tools (e.g. Visio, Lucidchart, BPMN)

• Change management and project coordination capabilities Qualifications & Experience:

• Degree in Business, Operations Management, Industrial Engineering, or related field (preferred)

• Proven experience in a business process improvement or operations optimisation role

• Certification in Lean Six Sigma or equivalent (desirable)

• Strong understanding of compliance, quality assurance, and performance metrics