Business Relations Advisor

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a Business Relations Advisor on a full time fixed term basis until June 2026. This position sits within the Customer Operations department based in Glasgow.

This is an exciting opportunity to join our Business Relations team who are responsible for supporting the customer journey of our valued partners, through the administration of process requests and providing advice to create a great customer experience. We also assist the product journeys of apprenticeships and universities.

The job

Reporting to the Team Manager, on a day-to-day basis, you'll be involved in the following:

• Supporting our customers with requests for support to maintain their membership with ACCA.
• Ensuring the highest quality of service is provided at all times through emails & calls working within our agreed service levels.
• Providing a first point resolution service to our customers in a professional manner.
• Be an ambassador for ACCA, treating all internal and external customers with respect and maintain professionalism at all times
• Contribute to the continuous improvement of current processes and procedures

Working Hours

The working pattern is 35 hours per week Monday to Friday

The person

We're looking for someone who has the following skills/experience:

• Experience of working in a customer focused role with assessment and administration responsibilities.
• Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service
• Highly organised, logical and methodical approach to work
• An emphasis on accuracy and attention to detail
• Identify and act on opportunities to improve the customer experience
• A positive attitude and approach to work
• Ability to multi-task using different systems
• Good knowledge of Microsoft Office Systems
• The role may be home based in line with current government guidelines therefore you must be able to take all forms of contact including telephone calls at home
• Has excellent interpersonal skills with the ability to build strong relationships with colleagues and external customers.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.