Business Services Administrator

BUSINESS SERVICES ADMINISTRATOR

Location: HMP Fosse Way, Wigston, Leicester LE18 4TN

Salary: £26,196.24 per annum plus excellent benefitsSchedule: 40 Hours per week, Monday – Friday 8am – 4.30pm

Ready to impact a better future?

As a Business Services Administrator in our J&I team, you will support support the Governance, Audit and Compliance function at HMP Fosse Way. This role plays a key part in ensuring compliance with Ministry of Justice and Serco requirements, maintaining accurate records, and supporting high standards of performance and assurance across the establishment.

What You’ll Do As a Business Services Administrator

• Provide effective administrative support to the Governance department
• Maintain accurate records across internal and external systems (including HUB and NOMIS)
• Support governance activities relating to incidents, complaints, correspondence, audits, compliance, performance data, compensation claims and Data Subject Access Requests
• Collate performance data, produce reports and respond to information requests within agreed timescales

Support external inspections and audits, including HMIP visits

Build and maintain professional relationships with internal and external stakeholders (e.g. HMPPS, IMB, MQPL)

Ensure all work is carried out in line with statutory, contractual, security, health & safety and equality requirements

Does this sound like you?

• Experience using Microsoft Office (Outlook, Word and Excel)
• Strong organisational and time-management skills with the ability to prioritise workloads
• Excellent written and verbal communication skills
• A professional, approachable and solutions-focused attitude
• Strong interpersonal skills and the ability to work effectively as part of a team
• High levels of integrity, resilience and attention to detail
• Commitment to equality, diversity and Serco’s Code of Conduct
  
  

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance

(such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What We Offer

• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression

Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.com to discuss.