Business Support Administrator

Job Summary

We are looking for an enthusiastic individual to join our Business Support Services team on a full time and permanent basis (37.5hrs). We are seeking applicants who are dedicated to providing a high-quality patient and customer centric service and are happy to share their knowledge by working with their team.

Our Business Support Services Team work alongside our Laboratory based colleagues to provide administrative support and by providing essential information to our service users. The position will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our Essential Services Laboratories (ESL) sites when required.

Responsibilities

As a Business Support Administrator, you will be responsible for supporting all three of our sites with their crucial paperwork which is required for us to be able to maintain our UKAS accreditation. Your duties will include, but are not limited to;

• Monitoring and dealing with requests in multiple inboxes.
• Providing information and non-technical advice to all users of the Pathology service.
• To liaise with laboratory staff as required.
• Scheduling meetings and taking minutes.
• To create room bookings for both internal and external parties.
• For the provision of food and refreshments upon request.
• Inputting data from reports received from external laboratories.
• Greeting patients arriving as part of our Andrology clinics.

Experience

• Previous office experience or clerical experience is required, with a focus on administrative roles.
• Experience in customer service or customer support is essential.
• Strong computer skills, including typing speed and accuracy.
• Attended meetings and accurately recorded minutes, ensuring key decisions, action items, and follow-ups have been documented clearly.
• Prepared and distributed minutes and summaries in alignment with internal standards and timelines.
• Excellent organisational skills to manage multiple tasks effectively.

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law.

To apply, please complete your application via Indeed: https://uk.indeed.com/viewjob?jk=a0e9b3e5e3a13a83&from=shareddesktop_copy