About The Role
Job Purpose:
The Business Support Manager will lead and develop the Business Governance Support function, ensuring robust oversight of asset management, facilities, tooling, IT equipment distribution, compliance administration, insurancemanagementand general office support across all CCS sites.
The role providesa pivotal support function to the business, ensuring CCSmaintainssafe, compliant, well-maintained workplaces,accurateasset records, and an efficient central support service enabling operational teams to perform effectively.
This position is suited to an experienced, highly organised manager with strong coordination, systems, and compliance oversight skills, ideally gained withinBuildingServices, FacilitiesManagement, or a multi-site operational business.
Key Responsibilities
Team Management
Linemanagea team ofBusiness Governance Coordinators.
Provide clearobjectives, weekly priorities, coaching, and development.
Ensure consistent standards of service delivery across sites.
Lead weekly reporting and dashboards for tooling, IT kit, insurance, facilities, and general governance activities.
Asset Management
- Responsible for the full lifecycle management of all CCS assets, includingtools,plant &equipment
- Oversee management of all tools and plant, including purchasing (with Procurement), condition checks, expiry, calibration, and asset register accuracy.
- Ensure tooling contracts, leases, and warranties are created andmaintainedin Protean.
IT Equipment
- Oversee ordering, issuing, tracking, and return ofall employee IT equipment,Mobile Phones, PDAs & Communications Devices
- Work with Procurement andITtomaintainappropriate stocklevels,monitorasset expiry/refresh cycles, and update asset registers.
- Lead the administration of all mobile devices in partnership withthird party suppliers&IT.
- Ensure full traceability,accuraterecords, andtimelyreplacement of defective/expired devices.
- Track and approve allasset & equipmentspendin accordance withthe Business Governance budget.
Governance
- Oversee the Compliancemailbox, ensuring queries are managed promptly and escalated appropriately.
- Ensure registrations and renewals for compliance-related portals (e.g., Gas Safe,TrustMark, MCS where relevant) are actionedin a timely manner.
- Create, update, and manage all compliance-related contracts, tooling records, and periodic activities in Protean.
- Coordinate internal technical audits of operatives, ensuring audit schedules aremaintainedand results are processed in Protean.
- Lead the CompanyBusiness GovernanceInduction for new starters.
- Act as the Companys Data Protection Officer, ensuring GDPR compliance and responding to data-related requests.
- Support the Head of People & Governance with delivery of the Employee Newsletter and wider internal communications, bulletins & toolbox talks.
- Oversee all company insurance policies, ensuring coverage isappropriate, up to date, and renewed ahead of deadlines.
- Manage insurance claims frominitialnotification to resolution, liaising with insurers, managers, and staff.
- Maintainaccuratelogs of claims, costs,timeframes, and lessons learned.
FacilitiesManagement
- Responsible for ensuring all CCS offices and buildings are safe, secure,well-maintainedand cost-effective.
- Oversee the security, access control, fire safety, planned maintenance, and statutory compliance for all sites.
- Manage repairs, refurbishments, office moves and facility upgrade projects.
- Work with external contractors, landlords, and service providers to ensure contractual obligations are met.
- Manage all building-related costs, invoices, leases, utilities, inspections, and reporting.
General Business Support
- Lead general office support operations including stock ordering, office supplies, IT kit distribution (non-technical), and day-to-day business support tasks.
- Ensure induction processes (facilities, compliance, equipment, building access) are delivered consistently across sites.
- Maintain company asset lists, access registers, keys/fobs, and allocation records.
- Deliver weekly reporting packs including asset status, compliance activities, facilities issues, insurance data, and workload dashboards.
Systems & Process Management
- Improve processes, documentation, and controls to enhance operational efficiency, reduce waste, and drive consistency across sites.
- Support the development of Business Governance processes, forms, and policy updates.
Skills/Qualifications
- Experience in a compliance, facilities, operations, businesssupportor governance-focused role, ideally in construction,facilitiesmanagementor a multi-site organisation.
- Strong experience managing people and coordinating multiple business support functions.
- Asset management, tooling, or IT equipment administration experience desirable.
- Experience managing building compliance and insurance processes.
- Understanding of data protection, GDPR, and risk management.
- Highly organised with excellent attention to detail.
- Strong leadership and communication skills.
- Ability to manage competing priorities in a fast-paced environment.
- Practical problem-solver with strong follow-through and accountability
Personal Attributes
- You pride yourself on truth and share knowledge for the greater good.
- You are committed to improvement and are an active team participant.
- You accept responsibility for your role and promote ownership in others.
- You have a desire to be successful and achieve goals, whether small or large.
- You are flexible to meet business needs and actively work towards expanding your knowledge and skills.
About The Organisation
What We OfferWhy Choose CCS?
- About Us Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.
- Pension Scheme: Auto-enrolment after probation.
- Flexible Annual Leave: Option to buy or sell leave after probation.
- Professional Development: Access to in-house and external training.
- Employee Assistance Programme: 24/7 support.
- Refer a Friend Bonus: Reward scheme for successful referrals.
- Parking: Available at office locations.
Skill Development: Access to training programmes, coaching, and mentoring.
Career Growth: Clear pathways for personal and professional advancement.
Long-Term Contracts: Enjoy stability and job security.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.
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