Business Support Manager

The Business Manager plays a vital role in the successful daily running and ongoing development of the Transfer of Care Hub (ToCH) based at Queen Elizabeth Hospital and operating across multiple organisations, including Lewisham and Greenwich NHS Trust, Royal Borough of Greenwich, and London Borough of Bexley.

As a central point of business leadership, the post holder will:

• Manage the business coordination, governance, data, and performance functions of the ToCH.
• Support multi-agency teams to ensure safe, efficient, and person-centred discharge across Pathways 1, 2 and 3.
• Ensure data and information systems accurately reflect operational practice, guiding planning, decisions, and compliance.
• Act as a key interface across health, social care, and third sector partners for discharge performance reporting, information management, risk tracking, and team coordination.
  
  

This role is essential in supporting ToCH operations, helping to ensure delivery against local and national targets, and embedding a consistent and sustainable culture of system integration and improvement.

Key Result Areas & Performance

• Business Operations and Coordination
• Coordinate the daily operations of the ToCH, ensuring business continuity and effective multidisciplinary collaboration.
• Maintain an up-to-date operational calendar (e.g., daily huddles, board rounds, escalation forums).
• Manage internal workflows, including handovers, task allocation, action trackers and operating procedures.
• Ensure timely implementation and version control of ToCH standard operating procedures (SOPs), forms and documentation.
• Performance Monitoring and Analytics
• Lead on the collation, interpretation, and presentation of discharge-related performance metrics:
• Criteria to Reside
• Pathway Utilisation (P1, P2, P3)
• Length of Stay (LoS)
• Delayed discharges and reasons
• SITREP reporting and statutory returns
• Develop and maintain high-quality dashboards and data visualisations for internal and external stakeholders.
• Act as ToCH’s lead liaison for data intelligence teams across LGT, Local Authorities, and ICS.
• Undertake ad hoc data analysis to support operational decision-making, winter planning, and business cases.
  
  
Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations


• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

For further details / informal visits contact: Name: Poornma Almas Job title: QEH Discharge Team Service Lead Email address: [email protected] Telephone number: 02088364096