Business Support Manager to the Executive Director of People & OD - INTERNAL

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

An exciting opportunity has arisen, for a full time Band 6 Business Support Manager to provide operational support to the Executive Director of People Services and Organisational Development.

Main duties of the job

This is a key role providing comprehensive and high quality business support, the post holder will work as part of a dynamic, fast paced and high-profile team, providing a highly efficient, confidential and professional business support service, ensuring the smooth running of the office of the Executive Director of People & Organisational Development and wider business of the department and overall organisation.

They will deliver an effective business support service, supporting the Executive Director to ensure their portfolio of work/activities is planned and managed effectively, taking the lead in assisting in their successful delivery.

They will work without supervision and plan, prioritise and manage complex and conflicting priority workloads whilst using their own judgement.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Educated to degree or relevant equivalent experience. Significant relevant management experience with post graduate training or qualification to at least diploma level / or equivalent experience
• Proven technical and management experience
• Evidence of continuing professional development
• Highly computer literate: MS Office, patient database and computer based performance management tools
  
  

Experience

Essential criteria

• Senior clinical and/or managerial experience
• Experience of leading business planning / monitoring processes
• Experience of performance management, NHS / Social Services information management and delivering on relevant performance indicator targets
• Experience of producing robust and convincing business cases
• Experience of proactively managing revenue and capital budgets
• Experience of managing NHS income
• Evidence of driving and supporting service change
• Sound knowledge of strategic objective setting
• Leadership skills and the ability to effectively influence direct reports and senior staff
• Knowledge of Health & Safety and Complaints legislation
  
  

Desirable criteria

• Experience in delivering service redesign using analytical tools and techniques to objectively analyse factors such as demand, capacity and activity
• Experience of delivering complex project management tasks that span multiple organisational boundaries
• Experience of leading complex change management processes and the current national and local mental health policy context.
• Demonstrate knowledge of new and emerging initiatives in mental health services
  
  

Aptitude And Abilities

Essential criteria

• Excellent communication skills
• Highly numerate
• Ability to meet tight deadlines and effectively manage competing priorities
• Ability to take lead project management responsibility for time sensitive complex assignments
• Ability to analyse and translate complex information for a variety of purposes. Present such information in a range of formats to diverse audiences, such as a multi disciplinary team or service user group
• Strong leadership and managerial skills that command respect from senior staff and line management reports
• Able to interpret local priorities and set service objectives in line with such priority agendas
• Able to negotiate effectively with a wide range of partners with tact and persuasion
• Ability to working across organisational boundaries on complex projects
• Effective planning and organisational skills
• Able to work on own initiative with minimum supervision
• Ability to work within both an operational and strategic management role
• Able to foster and develop effective team working across services ganisations
• Ability to communicate sensitive information to a wide range of multi-disciplinary staff
• Ability to negotiate co-operation from a range of staff disciplines
  
  

Desirable criteria

• Ability to develop and extend collaborative partnerships with external organisations
• Ability to provide high level input into specific projects.
• Ability to develop long term service improvement plans