Business Support (Planning) Team Leader

The role

Are you a confident team leader with a passion for organisation, service delivery and continuous improvement? Join Natural Resources Wales (NRW) as a Team Leader in our Development Planning Business Support team, where you'll play a key role in ensuring our planning advice service runs smoothly and efficiently.

You'll lead and manage a dedicated team responsible for receiving planning consultations submitted by developers and planning authorities across Wales. Your team will log and triage incoming cases, allocate work to the case work teams, support the administration of our charged services, and provide timely and accurate performance and management reports to inform business decisions.

This is a hands-on leadership role where your organisational skills, attention to detail, and ability to manage competing priorities will be key. You'll ensure high standards of service are maintained, supporting both internal advisors and external stakeholders, including customers and planning authorities.

As a member of the management team you'll work closely with colleagues across NRW to ensure systems and processes are efficient, reliable and customer-focused. You'll also play a key role in upholding our commitment to health and safety, equality, diversity, and professional development within your team.

As an organisation we support flexible working. You will be contracted to the NRW office at the above location and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Gemma Beynon at [email protected]

Interviews will take place through Microsoft Teams.

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.

What You Will Do

• Lead and manage a team of business support staff, developing them individually and as a team and through effective performance management.
• Ensure the health, safety and wellbeing of team members by implementing and monitoring safe working practices and risk assessments.
• Ensure the team's work meets required service standards.
• Ensure compliance with relevant policies, and procedures. Produce management information and performance reports.
• Ensure the maintenance of effective records management processes.
• Strive for continuous improvement to processes and procedures to increase efficiency and effectiveness.
• Demonstrate high standards of customer service with internal and external stakeholders.
• Provide business support to generate quotations and raise invoices for charged services.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.
• Required to take part in incident response activities.
  
  

Your Qualifications, Experience, Knowledge And Skills

Applications to this role will be assessed based on the following criteria both at shortlisting and interview. In your job application please demonstrate, using the STAR method, how you meet the requirements outlined below.

• Excellent organisational skills with the ability to plan, organise and prioritise high volumes of work effectively whilst working to strict timelines and competing priorities.
• Experience of producing work to a high level of accuracy. Experience of working with customers.
• Experience of line managing staff is desirable.
• Excellent communication and interpersonal skills enabling you to communicate with all internal and external customers effectively and professionally.
• Experienced in the use of various Microsoft Office applications. Knowledge of PowerBI and Microsoft Dynamics would be advantageous
  
  

Welsh Language Level Requirements

• Essential: Level A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh)
  
  

Please note if you do not meet the level A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Please keep reading

We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.

We are a bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW and we encourage and support staff to learn, develop and use their Welsh language skills.

You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Applications are welcome from individuals who work part time, as part of a job share or who work full time.