Business Support Specialist
Company
Location
Milton Keynes, England, United Kingdom
Posted At
7/30/2025
Advertise with us by contacting: [email protected]
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Description
Location
Milton Keynes, GB
Department Name
Supply Chain Operations - Supply Chain Services
About Network Rail
Join Our Team at Network Rail!
Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others. Click here to watch our inspiring video to learn more about us!
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here .
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you! Click here to learn about our vision for a simpler, better, greener railway, and here to learn about our approach to safety and how it’s at the heart of everything we do.
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us , whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Route Services is a division of Network Rail that provides the Routes with services so they can help Network Rail deliver a better railway for a better Britain.We support the Routes with a myriad of services and supplies they need to maintain and operate the railway To learn more, please click here to watch our video.
This role sits within Supply Chain Operations (SCO) , an area of the business which supplies and delivers the logistics, materials, components, rail and road fleet that enable the maintenance and renewal of the railway.
SCO keeps the materials, machinery and components required by its customers moving – making sure they are on-site when needed so work can go ahead as planned and on schedule. Watch our video Working in Supply Chain Operations
Working with us is More than a Salary
About The Role (External)
You will be
Job Skills, Experience and Qualifications
Vacancy type: This role is permanent.
Location: This position is based in The Quadrant, Milton Keynes , with hybrid working and travel as required ( in line with our fatigue management process).
Hours: 35 hours per week with hybrid working and travel as required. Flexible working can be considered.
Salary range: £35,582 to £42,218 per annum, depending on skills and experience.
Closing date: 12 August 2025. Late applicants will not be accepted. This role is being advertised internally and externally.
You will need to complete a supporting statement addressing how you meet the essential criteria, please complete this as part of the application process and add this to your CV in one document . Applicants who do not complete this statement will not be shortlisted. Please see attached guide – How to complete Supporting Statement.
If you cannot access the guide, please contact [email protected] and we will send you a copy.
Click ‘Apply now’ to submit your application.
If you would like to speak to the Resourcing Team, please contact [email protected]
If you would like any reasonable adjustments support during your application or throughout the recruitment process , please do not hesitate to contact the Resourcing Team who will happily assist.
Below are some examples of adjustments we can make:
The recruitment process will consist of shortlisted candidates being invited to take part in the following; delete as appropriate
For further information about how we recruit, please visit: https://www.networkrail.co.uk/careers/how-we-recruit/
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
Milton Keynes, GB
Department Name
Supply Chain Operations - Supply Chain Services
About Network Rail
Join Our Team at Network Rail!
Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others. Click here to watch our inspiring video to learn more about us!
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here .
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you! Click here to learn about our vision for a simpler, better, greener railway, and here to learn about our approach to safety and how it’s at the heart of everything we do.
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us , whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Route Services is a division of Network Rail that provides the Routes with services so they can help Network Rail deliver a better railway for a better Britain.We support the Routes with a myriad of services and supplies they need to maintain and operate the railway To learn more, please click here to watch our video.
This role sits within Supply Chain Operations (SCO) , an area of the business which supplies and delivers the logistics, materials, components, rail and road fleet that enable the maintenance and renewal of the railway.
SCO keeps the materials, machinery and components required by its customers moving – making sure they are on-site when needed so work can go ahead as planned and on schedule. Watch our video Working in Supply Chain Operations
Working with us is More than a Salary
About The Role (External)
You will be
- Leading the Switches and Crossings (S&C) Maintenance team, including two direct reports, with accountability for team performance and delivery.
- Managing the full lifecycle of approximately 8,000 annual orders via our in house NROL system —from order placement and technical review to manufacturing and final delivery.
- Developing and maintaining strong relationships with key internal and external stakeholders, including Suppliers, Route Customers, the Technical Authority, and our delivery partner DHL. Overseeing supplier performance through regular analysis of KPIs and contract compliance to ensure high service standards.
- Acting as the primary point of contact for route escalations and emergency orders. Proactively identifying, driving, and implementing process improvements to enhance efficiency and embed leaner ways of working.
- Manage supply contracts to achieve the most cost effective delivery of goods and services.
- Engage with and support internal and external stakeholders to understand future business strategies and support delivery of an up-to-date supply and demand plan
- Manage effective relationships with customers and suppliers and deliver day-to-day supplier relationship management for nominated specialist areas.
- Provide management information to the business, as required.
- Review, monitor and authorise supplier invoices and application for payment in accordance with company policy, standards and supporting information systems.
- Assist in the design, introduction and operation of relevant process management systems
- Hold regular contract management meetings with key stakeholders, suppliers and customers to identify tangible improvements in value and service levels
- Manage the collection, review, analysis and support of category and supplier data for particular categories, to support the development of innovative category strategies. Advise the supply chain on alternative suppliers.
- Identify and implement quality and efficiency improvement initiatives.
Job Skills, Experience and Qualifications
- Knowledge of the supply chain and the relevant supply contracts.
- Experience of contract and supplier management.
- Excellent numerical and analytical skills.
- Commercial and negotiation skills.
- Able to work under pressure.
- Good interpersonal, influencing, communication and organisational skills.
- A customer focussed approach.
Vacancy type: This role is permanent.
Location: This position is based in The Quadrant, Milton Keynes , with hybrid working and travel as required ( in line with our fatigue management process).
Hours: 35 hours per week with hybrid working and travel as required. Flexible working can be considered.
Salary range: £35,582 to £42,218 per annum, depending on skills and experience.
Closing date: 12 August 2025. Late applicants will not be accepted. This role is being advertised internally and externally.
You will need to complete a supporting statement addressing how you meet the essential criteria, please complete this as part of the application process and add this to your CV in one document . Applicants who do not complete this statement will not be shortlisted. Please see attached guide – How to complete Supporting Statement.
If you cannot access the guide, please contact [email protected] and we will send you a copy.
Click ‘Apply now’ to submit your application.
If you would like to speak to the Resourcing Team, please contact [email protected]
If you would like any reasonable adjustments support during your application or throughout the recruitment process , please do not hesitate to contact the Resourcing Team who will happily assist.
Below are some examples of adjustments we can make:
- Changing a provision, practice or ‘the way things are done’
- Changing a physical feature of our workplace For example, office/room layout can be adapted to accommodate individual needs.
- Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.
The recruitment process will consist of shortlisted candidates being invited to take part in the following; delete as appropriate
- Competency Based Interview
For further information about how we recruit, please visit: https://www.networkrail.co.uk/careers/how-we-recruit/
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
Advertise with us by contacting: [email protected]
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