Business Support Team Leader

Job Description

We are looking for a Business Support Team Leader to lead a team of co-ordinators to deliver their objectives and meet KPI’s, with regular 1 to 1’s, clear goals and a ‘one team’ mentality.

Your main responsibilities:

• Delivering all functions within Business Support, prioritising a variety of tasks. This includes working with depot managers, Credit Serve and other teams external to Head Office
• Coaching and managing the Business Support team through working with NISA colleagues and gaining feedback from customers weekly.
• Working with the in house legal teams to produce improved contracts, terms and conditions and an overall better experience for the customer.
• Driving continuous improvement in processes through developing new ways to gather information from the sales teams.
• Support Central Operations group, including working closely with the Communications, Marketing and Store Development teams.
• Work as one team with the New Business team to drive growth on the year, adapting my teams’ priorities and objectives accordingly.
• Producing data for the Board of Directors to show up to date metrics and data, including the ongoing work driving the new SLA’s I have put in place to cut time and costs.
• Running the day to day office tasks and assisting any visitors to Head Office who need support.
  
  

What we're looking for:

• You must have previous managerial experience, but it is not esstial from a retail/business support background
• You must be proficient with Excel and other Microsoft applications
• Positive, can-do attitude
• Ability to manage a team, and drive success
  
  

If you are looking to launch, or grow, an exciting career in a company that values progression and development! Choose “Apply now” to fill out our short application and submit your CV! Job Types: Full-time, Permanent Work

Location: In person