Business Systems Service Desk Analyst

Are you looking to join a fast-paced IT department with a passion for supporting and resolving IT issues and ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 160 care homes across the United Kingdom.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: Working within the IT Service Desk providing an efficient, professional, courteous service to more than 10,000 users across 120+ sites. Working in a proactive and co-operative manner to ensure that the responsiveness, effectiveness, and quality of the IT Service Desk service is as good as it can be. The Service Desk needs to be covered between the hours of 08:30-17:30 Monday to Friday; this role will be based at Connaught House in Colchester.

Key Responsibilities:

• Under the guidance of the IT Service Desk Team Leader, ensure that all customers are provided with the level of help they require.
• Ensure that all Incident management procedures are adhered to.
• Carry out assigned project work.
• Ensure that the Service Desk documentation is complete and up to date.
• To provide statistical information as and when required.
• Train colleagues in areas of special expertise and undertake training to acquire skills and knowledge as necessary.

What We're Looking For:

• IT Service Desk experience
• Experience of using a call logging/ticketing system
• Experience with using Active Directory
• Good understanding of network principles
• Good knowledge of Laptop, Desktop imaging
• Working knowledge of server hardware and operating systems
• Strong knowledge of networking infrastructure and telephony systems

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you.